Client Services Manager
Current• Led high-impact, regulatory projects for top pharmaceutical companies, improving client satisfaction and ensuring full compliance. Collaborated with cross-functional teams, ensuring seamless coordination between internal departments and external stakeholders.• Managed pharmacovigilance and adverse event reporting processes, effectively mitigating compliance-related risks through proactive risk management.• Improved operational efficiency through process automation initiatives, and developed business continuity plans that ensured smooth, uninterrupted operations during critical projects.• Ensured audit success by maintaining comprehensive documentation and adhering to internal and external audit standards, consistently achieving favorable outcomes.• Streamlined HR operations by enhancing the onboarding process and managing invoice processing via XERO, ensuring timely and accurate invoicing and smooth employee integration.