Sinika Calloway, Lmsw Email & Phone Number

Rochester, Pennsylvania, United States

Helps the patient and family to understand the contributing factors to the problem(s), discusses the pros and cons of possible short term and long-term solutions, and encourages them to make positive and lasting changes to reduce stressors.Coordinates with clinic staff and community agencies to assist in problem-solving as needed. Case management is provided in order to coordinate a collaborative effort to meet the Veteran’s established goals.Addresses Advance Directive and Organ Donation in accordance with the standards of CBOC.Provides consultation/education to veterans and families on community resources, advance directives and VA resources.Assists patients and their families with coping and dealing with the loss and grief experiences in disability, terminal illness and death.Participates actively in the treatment planning process with other disciplines.Documents social work interventions and activities in the patients’ clinical record utilizing CPRS and ensures appropriate hand-off when transferring of patient care.Fulfills compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.Remains focused on achieving excellent clinical outcomes through the specified VA guidelines.Provide excellent customer service to each veteran and his/her family, both in person and over the phone as to fellow colleagues and clinic visitors.Participates in the clinic’s outreach events to help support the clinic’s enrollment initiatives.Supports patient enrollment and retention in appointments, follow-up visits or nurse visits.Embraces and supports new initiatives, whether clinical or operational.

Pittsburgh, Pennsylvania, United States

•Provides health coaching in behavioral health programs to members suffering from depression, anxiety, and grief.•Provides members, providers, and other stakeholders with information concerning benefits and coverage, and provides accurate information to members and families. Receives and responds to complex calls regarding requests for services or resolution of complex issues.•Monitors and evaluates the effectiveness of care plans. Identifies gaps in service and makes recommendations for changes when indicated to provide the most clinically appropriate services.•Competently employs motivational strategies that encourage individuals to explore motivation for change, enhance readiness, and develop competence in the use of behavior change skills.•Utilizes independent problem solving and demonstrates ability to propose and implement creative solutions to member problems in order to achieve a high level of member satisfaction with services.•Identifies and reports any clinical, utilization, provider or outcomes issues to supervisor and offers recommendations for improvement.•Performs care coordination for Health Plan members including consultation with health plan colleagues, participation in inter-disciplinary team meetings, and collaboration with providers. •Provides reports on case management cases or coaching activities as requested.•Develops and coordinates an individualized care plan with the member, member?s family, and/or providers. •Provides case management services to address barriers to care.•Reviews member health information and readiness to change and triages members to the appropriate health intervention.••Interfaces with and refers members to community based resources and other supportive services as appropriate.•Completes timely and accurate documentation in the clinical record including case notes, assessments, problems, goals and interventions.

United States

Offered courses to teach in CY 2023, but unable to accept due to foot injury

Pittsburgh, Pennsylvania, United States

∙Serves in an administrative/ professional capacity by managing all aspects of the multi-faceted program (Edith M. Baker Integrated Behavioral Healthcare Fellowship), including working directly with the School of Social Work's offices of Admissions, Field Placement, and Alumni and Career Development, as well as with the Direct Practice Committee, MSW Program Committee, the program team, field supervisors, students, speakers for various disciplines, universities in the region, federal funders, University committees, and the program's Advisory Board.∙Determines procedures by developing the protocol and policies for all aspects of the program under the University, School of Social Work, and federal guidelines. This includes: policies and procedures for student eligibility; application requirements; student selection/ acceptance; required courses for certification; additional student training development through seminars, workshops, and forums; and field placement (internship) requirements. ∙Works with the Advisory Board and the Director of the Field Office to recruit, train, monitor, and evaluate, field supervisors and placements, as well as monitor student assignments through field visitations.•Recruited 28 students for the 2021-2022 academic year and managed all aspects of the application process•Managed the orientation, onboarding, work assignments, and program evaluation for 58 students∙Prepared reports, analysis, and proposals ∙Worked in collaboration with the Associate Dean of Academic Affairs and the Director of Administration to formulate the budget. ∙Worked directly with the Research Manager to monitor the budget.•Coordinated and facilitated in-service educational seminars ∙Supervised part-time student workers and one graduate student assistant.

• Provided coaching, instruction, and academic and career advising to in school youth, out of school youth, dislocated workers, and job seekers• Aided customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills • Managed a comprehensive caseload that included assessment of new customers, maintenance of ongoing customers and retention services• Identified and assisted in removing barriers for employment and retention and coordinates resources and activities that align with goals• Assigned activities as part of short and long-term goal planning that include modular lessons and/or micro lessons to ensure coaching goals are met• Documented case notes, case load log, participated in ongoing program assessment and continuous improvement initiatives that maintain program integrity• Trained job seekers on various workforce development topics using virtual platform, zoom

Pittsburgh, Pennsylvania, United States

• Completed intake evaluation for new patients• Developed treatment plans to include client goals and action steps• Completed clinical documentation• Facilitated individual and family therapy to clients

Pittsburgh, Pennsylvania

• Managed a caseload of 25 hospice patients and 20 or more bereavement clients• Conducted initial psychosocial and pre-bereavement assessment of patient/family/caregiver and provided supportive counseling to the patient/family/caregiver on an ongoing basis• Maintained clinical records, statistics, reports and records for evaluation and reporting purposes in compliance with applicable local, state and federal laws, Medicare regulations, and established company policies and procedures• Participated in on-call services, staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.• Participated on the quality assurance program initiative committee• Facilitated and co-facilitated caregiver and bereavement support groups• Served as the point of contact for social work continuing education and as a substitute marketer/community liaison

Pittsburgh, Pennsylvania

• Completed intake evaluation for new patients• Developed treatment plans to include client goals and action steps• Completed clinical documentation• Facilitated individual and family therapy to clients

Huntsville, Alabama

•Provided professional grant writing services to non-profits and entrepreneurs•Provided business consulting services to non-profits and entrepreneurs•Developed business forms and documents (to include articles of incorporation, 501(c)3, policies, and in-house forms), etc.

Huntsville, Alabama

• Performed care management for recipients assigned by the State of Alabama Medicaid Office• Completed medical assessments and linked recipients with needed community and medical resources• Coordinated members care with primary medical physicians and any appropriate community agencies • Developed member plans of care to include interventions, goals, and tasks• Completed medication reconciliation and coordinated member’s medication needs with pharmacist• Participated in multidisciplinary team meetings• Performed weekly internal audits and submitted formal reports to quality manager and supervisor• Served as the point of contact for social work continuing education

Huntsville, Alabama

• Managed social service case plans for complex cases surrounding child abuse and neglect and assessed the need for and delivery of service to vulnerable Alabamians• Developed comprehensive family assessments to assist parents in becoming self-sufficient and linked children and families with needed services in the community• Participated in court and multi-disciplinary team meetings to advocate for children and developed and implemented safety plans to minimize and reduce safety risk to children• Arranged out of home placements for at-risk children, when necessary• Scheduled and facilitated individualized service plan meetings with parents, children, providers, and community stakeholders• Responded to on-call crisis reports of child abuse and/or neglect• Conducted quality assurance reviews to include self-reviews and reviews of colleagues

Greater Pittsburgh Area

• Managed a caseload of 60 to 80 hospice patients• Conducted initial psychosocial and pre-bereavement assessment of patient/family/caregiver and provided supportive counseling to the patient/family/caregiver on an ongoing basis• Maintained clinical records, statistics, reports and records for evaluation and reporting purposes in compliance with applicable laws and regulations and completed chart audits to include self-reviews and reviews of colleagues• Participated in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.• Managed an intern and provided shadowing and learning experience • Facilitated and co-facilitated support groups and served as a substitute marketer/community liaison• Participated in on-call services as required in a clinically competent and responsive manner

Greater Pittsburgh Area

• Developed case management policies and procedures to ensure accreditation and compliance with CMS, DPW, NCQA, and DOH• Researched federal and state regulations and other regulatory materials, various business contracts, and subcontracted delegate entities• Conducted audits, monitored, and reported all non-compliance to the appropriate management or corporate compliance personnel, and responded to corporate compliance requests and requirements • Monitored regulatory changes, industry trends, and contract changes on an ongoing basis• Experienced in analyzing HEDIS, CAPHS, Medicare STAR, and other related clinical quality rating data• Effectively communicated outcomes, data analysis, complex processes and action plans to division/unit staff, corporate partners, and external customers • Accountable for special projects and enhanced activities within the department • Served as a subject matter expert and educated staff and management, both formal and informal • Supported integration of new lines of business as assigned

Huntsville, Alabama

• Managed social service case plans for complex cases surrounding child abuse and neglect and assessed the need for and delivery of service to vulnerable Alabamians• Developed comprehensive family assessments to assist parents in becoming self-sufficient and linked children and families with needed services in the community• Participated in court and multi-disciplinary team meetings to advocate for children and developed and implemented safety plans to minimize and reduce safety risk to children• Arranged out of home placements for at-risk children, when necessary• Scheduled and facilitated individualized service plan meetings with parents, children, providers, and community stakeholders• Responded to on-call crisis reports of child abuse and/or neglect• Conducted quality assurance reviews to include self-reviews and reviews of colleagues

Athens, Alabama

• Provided administrative and marketing duties related to the purposes and advancement of the Children’s Advocacy Center• Developed annual budgets and spearheaded financial operations and goals• Developed mission and goals of the CAC and networked with community leaders regarding the needs of the CAC• Developed policies and procedure, proposals, presentations and other relevant business development documents• Researched and evaluated Request for Proposals to meet agency needs

• Managed social service case plans for complex cases surrounding child abuse and neglect and assessed the need for and delivery of service to vulnerable Alabamians• Developed comprehensive family assessments to assist parents in becoming self-sufficient and linked children and families with needed services in the community• Participated in court and multi-disciplinary team meetings to advocate for children and developed and implemented safety plans to minimize and reduce safety risk to children• Arranged out of home placements for at-risk children, when necessary• Scheduled and facilitated individualized service plan meetings with parents, children, providers, and community stakeholders• Responded to on-call crisis reports of child abuse and/or neglect• Conducted quality assurance reviews to include self-reviews and reviews of colleagues

Master Of Social Work (Msw), Family & Child Welfare

Activities and Societies: Phi Alpha National Social Work Honor Society3.90 GPA

Bachelor Of Arts (B.A.), Social Work

Activities and Societies: Phi Alpha National Social Work Honor Society, Alpha Kappa Alpha SororityPartial academic scholarship recipient.

Social Work

Completed one semester of undergraduate studies, full academic scholarship recipient