Sinisa Malinovic is a Key Account Manager at Invenda Group AG. They possess expertise in wordpress, customer support, adobe creative suite, microsoft office, customer service and 6 more skills. They is proficient in English and Serbian. Colleagues describe them as "As soon as Sinisa started working at DataBees, he showed that he is reliable and dependable. He is a great teammate and will always back you up and help out when needed. He is also a great solo player and can work completely independently, staying accountable and trustworthy. Apart from Sinisa's amazing customer management skillset, he is definitely a Tech Guru šØš»āš» - dealing with HubSpot and spreadsheets without him would be a pain! He is incredibly helpful and always ready to jump in, even if that's not the area he is familiar with. I thoroughly enjoyed my time working with Sinisa and think that anyone would be more than happy to have such a colleague!" and "Sinisa is easily the most multi-talented and skilful person I've worked with! We joined DataBees exactly the same day, and I have a unique experience of being in training and collaborating with him on the projects that require a deep understanding of the B2B market and lead generation. What most amazed me while working with him as he was always on top of everything while managing key accounts and targets himself. He has forged solid ties with his accounts, and he's always willing to go the extra mile to help the rest of the team. If any technical issue arises, Sinisa always knows the reason and the solution to it - looking back, I don't think I have ever heard him say - "I don't know". I recommend him without any reservations about his skills as a key account manager and a manager in general."
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Key Account ManagerInvenda Group AgSerbia -
Product Delivery ManagerInvenda Group Ag Apr 2024 - PresentNovi Sad, Vojvodina, Serbia -
Technical Sales ManagerInvenda Group Ag Jun 2022 - Mar 2024Novi Sad, Vojvodina, Serbia- Joined as a Customer Success Manager, later promoted to Technical Sales- Responsible for nurturing relationships with a handful of key enterprise level accounts- Key link between internal and external stakeholders- Ensuring quality of delivered software and hardware is up to the expected standard- Strong Product and customer knowledge, ensuring all customer requirements are well presented torespective product owners- Close collaboration with all technical/product teams with design, demos, feedback and new releases- Extensive travel for face to face customer meetings, customer training/onboarding, and trade shows, showcasing the product and demoing new features- Closely working with Market Access team to unlock new countries to place our products in -
Customer Success ManagerDatabees Nov 2021 - May 2022Remote- Managing a portfolio of around 15 high-touch customers- Ensuring the quality of data provided is at the highest possible standards- Working with clients to figure out the best ways of hitting their ICPs with the research teams- Strategising and building operating manuals and SOPs with the CSM team- Close collaboration with Sales to ensure as many trial customers are converted to paid plans- Hosting regular check-in meetings with customers to identify future needs and upsell opportunities -
Customer Success ManagerScopeleads Jan 2019 - Oct 2021Toronto, Canada- Overseeing a large portfolio of low touch customers- Customer surveying (NPS, customer satisfaction scores)- Churn management- Customer onboarding- Liaison between customers, management and engineering teams -
Customer Support RepresentativeScopeleads Nov 2017 - Dec 2018Toronto, Ontario, Canada- Day to day support regarding all aspects of the app- Subscription management- Inbound sales and upsells via live chats- Creating support articles and documentation for the FAQ and Knowledge Base -
Content ManagerStudy Rocket Jan 2018 - Jun 2019London, United Kingdom -
Salesforce AnalystXola Nov 2016 - Nov 2017Novi Sad, Serbia -
Customer Support SpecialistTourismtiger Feb 2016 - Nov 2016Santiago Province, Chile
Sinisa Malinovic Skills
Frequently Asked Questions about Sinisa Malinovic
What company does Sinisa Malinovic work for?
Sinisa Malinovic works for Invenda Group Ag
What is Sinisa Malinovic's role at the current company?
Sinisa Malinovic's current role is Key Account Manager.
What skills is Sinisa Malinovic known for?
Sinisa Malinovic has skills like Wordpress, Customer Support, Adobe Creative Suite, Microsoft Office, Customer Service, Adobe Photoshop, Management, Microsoft Word, Powerpoint, Project Management, Data Entry.
Who are Sinisa Malinovic's colleagues?
Sinisa Malinovic's colleagues are Dajana MatijeviÄ JekiÄ, Bojan Milanovic, Nikola Kolundžija, SrÄan Äilas, Nemanja Erdeljan, Jelena Peric Ljubicic, Nikolina Crnobrnja GrbiÄ.
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Sinisa Malinovic
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