Sinju Senan Email & Phone Number

United Kingdom

London Area, United Kingdom

London, England, United Kingdom

• Process mapping or documenting business processes• Improving business processes• Generating business requirements• Choosing business software that fits the clients’ needs

Chennai Area, India

• Recommended operational improvements based on tracking and analysis.• Monitored and frequently reported project status to clients and ensured all projects meet client requirements and quality standards.• Coordinate with the technical team to translate business needs to technical specifications.• Cultivated strong business relationships with clients to drive business and handle the projects.• Analyses the business requirements from clients and partners. • Evaluate and… Show more • Recommended operational improvements based on tracking and analysis.• Monitored and frequently reported project status to clients and ensured all projects meet client requirements and quality standards.• Coordinate with the technical team to translate business needs to technical specifications.• Cultivated strong business relationships with clients to drive business and handle the projects.• Analyses the business requirements from clients and partners. • Evaluate and improve the processes, handle the escalation matrix and conduct Root Cause Analysis.• Focused and responsible for using excel to create reports and visualize the data.• Strong initiative with the ability to work independently and time-bound with less direction.• Preparing and publishing monthly newsletters, Operations Review Meetings and Minutes of Meetings to the management, clients, and partner.• Managed and coordinated multiple client requirements daily. Multi-task and manage several ongoing projects.• As per the client's request, I worked at the client location as a client coordinator to understand and implement the business requirements.• Shared successful strategies and process training with colleagues to help each person achieve and exceed their goals, along with team management. Show less

Cochin Area, India

• Handling and coordinating RFE matters.• Handle first level client and inter office relations and day to day operations of multiple accounts and work under minimal supervision.• Work with immigration executives and review their activities.• Work on complex transactions.• Provide induction trainings to the team members.• Create and Manage documents as per the process development requirement, Extensive file and document management experience.• Review and send status… Show more • Handling and coordinating RFE matters.• Handle first level client and inter office relations and day to day operations of multiple accounts and work under minimal supervision.• Work with immigration executives and review their activities.• Work on complex transactions.• Provide induction trainings to the team members.• Create and Manage documents as per the process development requirement, Extensive file and document management experience.• Review and send status reports to clients and Escalation handling• Preparation/Review of protocols, documents, templates, etc., as appropriate.• Recommend process improvements; participate in activities related to sustenance of QMS, closure of action items identified during audits and conduct Root Cause Analysis as necessary for the team.• Manage Partner office relationship (Specific to Case Processing).• Audit billing reports, case status reports and consolidated reports related to the accounts Show less

Kochi

• Handle inbound calls pertaining the technical issues.• Perform trouble-shooting functions and resolve customer issues.• Remotely solve technical issues.

Ernakulam

• Planning, scheduling and coordinating the project activities.• Lead technical team through the entire face of the project.• Preparation of technical specifications, BOM and HookUp diagram using autocad.• Preparation of invoice using ERP.• Provide training's for interns.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Technology (B.Tech.), Applied Electronics And Instrumentation

Education record