John Sinner Email & Phone Number

Murrells Inlet, Sc, Us

Purchase, New York

Greater New York City Area

Beacon Health Strategies is an NCQA-accredited managed behavioral health organization (MBHO)

Purchase, Ny

Endurance Specialty Holdings Ltd Purchase, NY January 2011 – PresentGlobal Reinsurance Investment CompanyClient Services Support AnalystProvided Desktop Support to all employees’ on-site/remote locations. Responsible for onboarding of new employees and terminations. Active Directory account creations, group membership, password resets. Managed blackberry and smartphone devices. Provisioned setups on BES and MDM for company email. Provided after hours support, attend weekly meetings to discuss current issues with management. Provided Desktop Support to all employees; domestic/international. Used remote tools VNC and GoTo Assist for remote clients. Also managed the RSA server by creating RSA accounts and managing tokens.Active Directory support-account creation/terminations, password resets, account lockouts, group and folder access. Also adding VM’s/Workstations to groups for SCCM software deployment.Blackberry/Smartphone management-managed all our smartphones through the Verizon portal. Also provisioned devices on our BES and MDM service. Managed our MiFi and loaner laptop program.Provided support for Sophos Encryption/Safeguard. Worked with crashed hard drives to retrieve data and unlock laptops that were locked for users that forgot their Sophos password. Also reassigned ownership.Citrix/VPN-remote access support-assisted users working remotely to connect to our Citrix environment, reset sessions, shadowed users, tested accounts, reset RSA tokens/software tokens on smartphone. Also provided software support on ImageRight, Genius, and Microsoft Lync, Symantec Enterprise Vault.Responsible for building developer Virtual Machines and setting up/configuring all requires software.Setup in-house and off site audio/video conferences using WebEx, Microsoft Lync and Conference CenterWorked on projects from managing our remote sites for any user requests, managed local and remote equipment, and managed our smartphones logistics.

Stamford, Ct

Daymon Worldwide Stamford, CT February 2010 – December 2011World’s Leading Private Brand ExpertCustomer Care AnalystProvide Help Desk/Desktop Support to all on-site and remote employees. Responsible for the deployment of companywide PDA/Blackberry devices. Responsibilities also include but are not limited to; software issues, installs, Active Directory password resets, network printer setup and deployment and remote access issues.Provide Help Desk/Desktop support to 15,000 employees; Domestic/Internationally.Provide VPN and Remote access support for all remote end users.Backup/Restore of local workstation/laptop’s using Symantec Ghost Attend weekly staff meetings to discuss upcoming projects and any outstanding issues.Provide Conference Room/Board Room audio/visual setup before start of meetings.Call local vendors to resolve any desktop/laptop related issues.Main point of contact on all Blackberry/PDA issues. BES server administrator and BES licensing for all Blackberry devices. Also provisioned and ordered devices from Verizon/AT&T.

Purchase, Ny

Atlas Air Worldwide Holdings, Inc. Purchase, NY November 2008 – January 2010 Global Infrastructure for efficient management of air cargoTechnical Support AnalystProvided Desktop Support to our end user community. Responsibilities included: providing level II Desktop Support on all Desktop related issues, including Active Directory password resets, security and membership rights; also new employee account creation/removal and Blackberry support.Provide 24/7 Desktop Support on a rotating shift to end user community; Domestic/International clients.Create and deploy new desktop images using Norton Symantec Ghost.Assisted our International and off site users with Remote Desktop Connection support.Provide Blackberry Support; also setup and removed users from our BES Server.Support of all network and local printers, also any additional desktop peripherals.Provide Audio/Visual support for all our board room conference rooms. Attend weekly meeting to discuss projects and any outstanding issues.Perform weekly moves, adds and changes for employees switching or moving to others departments. Contact vendors for any unresolved issues with our desktops, printers or Blackberry’s

White Plains, New York

Global Investment Management FirmGlobal Enterprise Technology Services – End User Technology SpecialistResponsibilities included but were not limited to; desktop support for 800 plus employees, software issues, installs and troubleshooting, restoring network profiles and printing issues. Provided Level 2 Desktop Support for various financial applications for 800 plus employees.Resolved 130 – 150 issues per month using Remedy Service Desk software.Project lead on; NAV, Pointsec, GateKeeper, Bloomberg, and Odyssey Client.Primary BES Server Administrator for all Blackberry activations. Main point of contact for Blackberry issues. Contacted Verizon, AT&T and NexTel on a daily basis for phone ports connection issues.Reset network password and unlocked network accounts using Active Directory. Provided support for our Market Data applications; BloombergAdministered RSA Secure ID tokens to our clients. Supported Pointsec encryption software on all our laptops.Provided Remote support for our India location for our Blade/Virtual Machine configurations.Provided weekly status report on any outstanding issues to be discussed in our Team weekly meeting. Supported our Business Recovery (Disaster Recovery) site for any application issues.Setup monthly/quarterly meetings with department heads to make sure all their technology needs and concerns were up to their expectations. Managed technical team to organize large PC moves, made sure all network/PC resources were in place at new location.Provided Audio/Visual and video conference setups for our conference rooms.Setup/deployed Cisco VOIP phones for the entire White Plains location.

Stamford, Ct

Provided help desk/desktop support level II, for 1500 users in our large corporate headquarters. Assisted clients with all their software needs and requests which included but was not limited to: software, hardware, printing and any network related issues Implemented “Tech Tips” a reference book of actual problems and resolution on Help Desk calls. Tested shrink wrap/in house applications against current operating systems in a lab environment before deployment to client community. Created standard images for laptop and desktops for our entire company.  Performed network administrator functions in NWAdmin on a CNA level. Assisted Network Administrator with server maintenance and upgrades. Created a deployment scheme using Novell’s ZENworks to deploy applications to 1500 plus workstations.

New York, Ny

Compucom Systems Inc. New York, NY January 1993 – June 2000A Digital Outsourcing Infrastructure Company Network EngineerOn site at: Bristol-Myers Squibb/Philip Morris/Showtime Networks Inc.Responsible for all help desk level I & II issues which included but was not limited to: closing calls according to our SLA agreement. Assisting clients with all software, hardware, printing and any desktop related issues they might have. Managed and supervised co-workers for PC upgrade projects.

New York, Ny

On site at: Bristol-Myers Squibb/Philip Morris/Showtime Networks Inc.Responsible for all help desk level I & II issues which included but was not limited to: closing calls according to our SLA agreement. Assisting clients with all software, hardware, printing and any desktop related issues they might have. Managed and supervised co-workers for PC upgrade projects.

Associate'S Degree, Digital Electronics

Libeal Arts