Sinthuja Jeeva Email & Phone Number

London, Ontario, Canada

• Assumed a leadership position at Connect-IT, Western University's Internet Service Provider, overseeing staff coordination and providing advanced technical and event support, both on-site and through phone and email.
• Led a statistics team to investigate and research trends regarding common Internet problems customers were faced with and researched solutions to maximize efficiency in resolving these issues.

London, Ontario, Canada

• Provided excellent technical support for the primary ISP at Western University, Brescia University College, and Huron University College residences to more than 6000 subscribers
• Worked to diagnose, research, and efficiently resolve technical issues with team members using troubleshooting skills through the hotline and in-room appointments

Toronto, Ontario, Canada

• Total Fund Management Technology
• Gained hands-on experience in investment finance, capital markets, asset classes, and the organizational structure of CPP Investments
• Mastered the use of business systems and technologies, including SimCorp Dimension and Oracle SQL Developer through the creation of data imports and exports, and conducting comprehensive business analysis
• Leveraged AWS technologies, such as Lambda, S3, and VPC, on a Information Security Project to implement multiple Secure File Transfer Protocols for seamless data exchange between services like Swift and our Financial.
• Utilized Apache's Airflow platform to schedule and manage jobs, to achieve workflow automation and optimization

Toronto, Ontario, Canada

• Nominated as the branch Application Portfolio Management (APM) lead to attend monthly forums to be updated on corporate Enterprise Service and Asset Configuration Management processes and relay information to the branch.
• Assessed all changes initiated by our branch to ensure supported solution CI and relationship accuracy to enterprise APM inventory, as well as lead solution decommission.
• Formulated quarterly audits that included data completeness, data quality of the branch and new enterprise solutions.

Toronto, Ontario, Canada

• Developed and maintained high-level internal SharePoint sites for our team, various projects, and external sites for our clients, formatted using JSON code and Microsoft Power Apps.
• Performed quality assurance work for client websites through preparing test plans, test cases and conducting performance testing
• Worked as an interim executive assistant to the Head of our branch in which I prepared well-researched documents, coordinated large scale branch events, fulfilled team needs to accommodate Director’s busy schedule
• Managed IT hardware asset lifecycle for branch assets, including warranties, repairs, and redeployment to maximize value of our assets.

Markham, Ontario, Canada

• Handled 50+ phone calls a day regarding Loblaw’s Online Shopping Center- PC Express
• Processed POS transactions, including cash, credit purchases or refunds
• Provided excellent customer service when resolving issues and customer complaints

Markham, Ontario, Canada

• Planned various creative camp activities for children to engage in each day
• Maintained an energetic and professional attitude when interacting with parents, kids, and staff
• Supervised children ages 4-6 to ensure a fun and safe environment