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Sinu Kumar Divakaran Email & Phone Number

IT Service Desk and Field Support Officer at nib New Zealand
Location: Auckland, Auckland, New Zealand 8 work roles 1 school
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Current company
nib New Zealand
Role
IT Service Desk and Field Support Officer
Location
Auckland, Auckland, New Zealand
Company size
155 employees

Who is Sinu Kumar Divakaran? Overview

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Quick answer

Sinu Kumar Divakaran is listed as IT Service Desk and Field Support Officer at nib New Zealand, a company with 155 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Sinu Kumar Divakaran.

Sinu Kumar Divakaran previously worked as IT Service Desk & Field Support Officer at Nib New Zealand and Technical Account Manager -Technical Solutions Specialist ( ATS-2LS) at Hp. Sinu Kumar Divakaran holds Be, Medical Electronics And Engineerings, First Class from B. M. S. College Of Engineering.

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Email format at nib New Zealand

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nib New Zealand

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Profile bio

About Sinu Kumar Divakaran

Competent and result oriented professional with experience across IT help desk , Service Delivery, SLA Management, Service Center Management, Technical Support, Incident/ Problem Management, ITIL Infrastructure Management, Client Communication, Escalations Management, Vendor Management, Quality Assurance and Team Management. Proven ability in defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated customer service. Skilled in conducting internal process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.Proven acumen in ITIL processes and providing Service Delivery Solutions and implementing the Service Delivery Process covering Service Level Agreement, Resolution Process, Knowledge Management and Procedures & Service Standards for Operational Excellence and generating value propositions for the customers. Proficient in implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs. Well versed in facilitating Project Management activities like planning, executing and monitoring also controlled the project execution. Proven ability in providing thought leadership in overall project management, project planning, budgeting, resources deployment & utilization and risk identification & mitigation.Possess invaluable experience in interfacing with diversified and global client base, cross functional & cross geographical teams, multicultural people, languages and varied culture & customers across.

Listed skills include Itil, Business Analysis, It Service Management, Vendor Management, and 3 others.

Current workplace

Sinu Kumar Divakaran's current company

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nib New Zealand
Nib New Zealand
IT Service Desk and Field Support Officer
Auckland, NZ
Website
nib.co.nz
Employees
155
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Company profile
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8 roles

Sinu Kumar Divakaran work experience

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It Service Desk & Field Support Officer

Current
Nib New Zealand

New Zealand

Providing customer service to users of computer software and hardware by responding to queries logged via telephone or IT service desk systemWork and liaise with key stakeholders to develop innovative ideas that improve business practicesUndertake basic installation and configuration of software and hardware as requiredEnsure security, reliability.

Jun 2023 - Present

Technical Account Manager -Technical Solutions Specialist ( Ats-2Ls)

Hp

Greater Bengaluru Area

As TAM responsible for overall performance of HP contact centers and HP Authorized Service Partners covering DACH ( Germany, Swizz, Austria), Greece and FranceTechnical training and development New Contact center setup and transitions Hosting weekly calibration calls with Partners and Contact Centre to evaluate performance with focus on key metrics and.

Feb 2020 - Jun 2023

Service Operations Manager

Jumbo Electronics Company Limited (Llc)

United Arab Emirates

Operations Management Vendor Management Service Improvement Process Excellence Budgeting / Resource Management Client Relationship Management Strategic Planning Application Support Troubleshooting Cross-functional Coordination Team Management IT Operations Process Improvement

Nov 2017 - Oct 2019

Technical Account Manager-Technical Solutions -Intermediate ( Ats-2Ls)

Hp

Bangalore

 Responsible for overall performance (Matrices setting and evaluation) of contact centers (in Belgium, Netherlands and Luxumberg). Efficiently handled technical escalation and end to end resolution. Ensured SLA/ TAT Maintenance and Customer satisfaction

Sep 2015 - Nov 2017

Technical Consultant - Level 2

Hp

Bangalore

Responsible for providing 2nd Level Technical Consultation to all HP Clients on Hardware, Operating System and Networking.Efficiently resolve all technical issues within the set service level agreement. Identified as many as issues with any new release or product launches (NPI’s) and offer solutions or workaround as early as possible, to ensure product.

Oct 2009 - Sep 2015

Technical Support Engineer

Hp

Technical Support Engineer and Customer Service Engineer providing support for various HP Products

Apr 2006 - Oct 2009

Transworks -Birla Groups

Technical Associates

Bangalore

Technical Support representative offering support for Apple Macintosh Products-Mac Book Pro-Power Macs-Emacs-Imacs-Ipods and Itunes

Oct 2003 - Apr 2006
Team & coworkers

Colleagues at nib New Zealand

Other employees you can reach at nib.co.nz. View company contacts for 155 employees →

PG Pete Gomez Pete Gomez Colleague at Nib New ZealandAuckland, Auckland, New Zealand, New Zealand View → JL John Luangco John Luangco Colleague at Nib New ZealandAuckland, New Zealand, New Zealand View → CC Carla Crosby Carla Crosby Colleague at Nib New ZealandNew Zealand, New Zealand View → KM Ken Mcdonald Ken Mcdonald Colleague at Nib New ZealandAuckland, Auckland, New Zealand, New Zealand View → GE Gina Esdaile Gina Esdaile Colleague at Nib New ZealandAuckland, Auckland, New Zealand, New Zealand View → IR Ilse Rood Ilse Rood Colleague at Nib New ZealandAuckland, Auckland, New Zealand, New Zealand View → Y( Yajie (Julie) Zhao Yajie (Julie) Zhao Colleague at Nib New ZealandAuckland, Auckland, New Zealand, New Zealand View → DK Daria Kudzia Daria Kudzia Colleague at Nib New ZealandAuckland, Auckland, New Zealand, New Zealand View → NA Noor Alkhudairi Noor Alkhudairi Colleague at Nib New ZealandAuckland, Auckland, New Zealand, New Zealand View → TF Trixie Fermin Trixie Fermin Colleague at Nib New ZealandAuckland, Auckland, New Zealand, New Zealand View →
1 education record

Sinu Kumar Divakaran education

FAQ

Frequently asked questions about Sinu Kumar Divakaran

Quick answers generated from the profile data available on this page.

What company does Sinu Kumar Divakaran work for?

Sinu Kumar Divakaran works for nib New Zealand.

What is Sinu Kumar Divakaran's role at nib New Zealand?

Sinu Kumar Divakaran is listed as IT Service Desk and Field Support Officer at nib New Zealand.

Where is Sinu Kumar Divakaran based?

Sinu Kumar Divakaran is based in Auckland, Auckland, New Zealand while working with nib New Zealand.

What companies has Sinu Kumar Divakaran worked for?

Sinu Kumar Divakaran has worked for Nib New Zealand, Hp, Jumbo Electronics Company Limited (Llc), and Technical Associates.

Who are Sinu Kumar Divakaran's colleagues at nib New Zealand?

Sinu Kumar Divakaran's colleagues at nib New Zealand include Pete Gomez, John Luangco, Carla Crosby, Ken Mcdonald, and Gina Esdaile.

How can I contact Sinu Kumar Divakaran?

You can use AeroLeads to view verified contact signals for Sinu Kumar Divakaran at nib New Zealand, including work email, phone, and LinkedIn data when available.

What schools did Sinu Kumar Divakaran attend?

Sinu Kumar Divakaran holds Be, Medical Electronics And Engineerings, First Class from B. M. S. College Of Engineering.

What skills is Sinu Kumar Divakaran known for?

Sinu Kumar Divakaran is listed with skills including Itil, Business Analysis, It Service Management, Vendor Management, Requirements Analysis, Program Management, and Team Management.

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