- Prospect, Establish, and Develop Commercial and Industrial Vendor Business Relationships- Developed & Analyzed Business Financial Strategies to Secure Financial Funding for B2B Clients- Performed B2B Sales by Providing Business Financial Solutions and Services to SMB's Nationwide- Offered and Delivered Business Financial Solutions: SMB Loans, Equipment Leasing, & Private Business Investments

- Performed B2B Sales by Providing Tax Resolution Services Nationwide- Developed & Presented Tailored Tax Resolution Strategies for Businesses and Business Owners- Initiated, Develop, & Maintain New & Existing Client Relationships During & Post Sales Cycles- Created, Expanded, and Led Tax Resolution Services Offerings for Spanish Speaking Clients

- Independent Contractor as a Carsharing Driver- Developed & Maintained Monthly Budgets to Reduce Costs and Increase Profits- Extended my Own Business to Purchase Multiple Cars & Provide Higher-End Luxury Rides

- Offered and Performed D2D Residential Solar Sales- Initiated, Develop & Maintain Customer Relationship

- Performed B2B Direct Sales for Merchant Services with Local and Regional SMB’s- Initiated, Develop & Maintain SMB's Client Relationships

- Performed Direct Sales & Marketing in Business to Residential for Fortune 100 & 500 Clients- Win Customers Over in 5-7 Seconds to Develop a Genuine Conversation, a Trusting Relationship & Build Impulse- Became Ranked Top 3 Sales Rep Performer Among 500+ Sales Reps Nationwide- Interviewed, Trained & Developed People to Become Top Sales Performers and Leaders within the Organization- Learned, Developed and Applied Entrepreneurial Habits and Skills to Become a Stronger Leader for the Team- Coached, Mentor and Led New Recruits, Account Managers & Leaders to Reach Personal and Professional Goals

- Performed B2B Sales Through the Development of Custom IT Cloud Solutions for New and Existing Clients, as well as Partners, Based on the Microsoft's Cloud Platform Technologies: IaaS, PaaS & SaaS- Elaborated, Developed, & Presented Tailored Business Proposals of IT Cloud Solutions to Clients and Decision Makers Across All Functions of their Organization- Coordinated, Scheduled, Followed-up, and Maintained a Healthy and Continuous Business Relations with Clients & Business Partners- Collaborated & Coordinated with IT Directors, PMO's, and SDM's to Launch Project Kick-Offs and POCs - Knowledge on Microsoft's Cloud Solutions: Windows Azure, IaaS, PaaS, and SaaS Platform Solutions- Knowledge on Tailored Web & Mobile Apps Solutions

- Provided 1st and 2nd Level Tech Support for CompuCom Field Technicians on the T-Mobile Account- Analyzed, Processed, Created and Managed Tier 1 & 2 Tech Support Tickets in Clarify CRM- Became an Important Primary Point of Contact within the Support Team, the Field Technicians and Management- Assisted in Documenting & Defining the Most Appropriate Solution for Common Technical Issues Reported- Provided Additional Level of Support over the Phone to New & Inexperienced Field Technicians- Delivered Excellent Customer Service Satisfaction

- Provided SEO Solution Services to SMBs to Reach Top Google, Yahoo, & Bing First Page Rankings- Offered “White Hat” SEO Solutions to Guarantee Consistent Top First Page Rankings on Major Search Engines Providers- Tailored Highly Rich Business Specific Keywords to Maximize Web-Traffic onto Prospects Sites- Delivered Individual & Competitive Site Analysis to Identify Highly Profitable Keywords on a Prospects Site

- Managed, Supervised and Coached a Consumer Inside Sales Team of 7 to 20 Customer Service, Sales, and Online Chat Representatives- Identified Key Opportunity Areas within the Consumer Inside Sales Business Model for Improvement, Simplification and Profitability- Successfully Led and Contributed to the Consumer Inside Sales Organization to Achieve Well Over $14.3 Mil in Revenue During the 3yrs Tenure as a Sales Supervisor- Successfully Increased the Consumer Sales Booking by Over $800K During the First Year as a Weekend Sales Supervisor- Successfully Managed and Leveraged the Consumer Sales Chat Segment of the Business to Consistently Generate Highly Potential Consumer, as well as Enterprise Sales Leads Resulting Close to 700K in Booking with the Staffing of One Sales Chat Representative- Successfully Relocated the Consumer Sales Chargebacks Segment of the Business to the Finance Organization Resulting in an Increase of a 56% Revenue Retention Rate, Well Over $400K YoY- Successfully Led and Contributed to 7 Record Breaking Spots Out of the “Top 10 Inside Sales Days of All Time!” with Second Spot as the Highest - Successfully Relocated Majority of the Consumer Sales Retention Segment of the Business to the Support Organization Resulting in a Highly Specialized & Skillful Retention Team which Delivered a Greater Customer Service Satisfaction and a Higher Customer Retention Rate- Collaborated, Participated & Worked With and Along Side X-Sectional & X-Functional Teams of the Organization to Improve, Simplify and Enhance Specific and/or the Overall Aspect of the Business and the Organization- Collaborated with the Finance Organization & Upper Sales Management on a Quarterly and Weekly Basis to Deliver & Maintain a Close Forecast Model- Collaborated, Participated & Worked with the Finance Organization and Upper Sales Management to Built, Develop & Deploy Various Types of Consumer Sales Compensation Plans to be Self-Rewarding and Highly Competitive Driven

- Motivated, Engaged & Boosted Sales Agent’s Moral by Maintaining a Close Professional Relationship, Exciting & Fun Competitive Environment, and by Running Quarterly Spiffs, Sales Contest, or a Combination of them Both- Built, Developed & Advanced Staff by Closely Listening to their Short & Long Term Goals and Career Aspirations, as well as Identifying their Key Strengths, Prior Achievements, Potential Exploit Areas and Other Significant Attributes for a Successful Progression- Successfully Empowered Employees by Providing Most Effective, Efficient & Essential Processes, Procedures, Tools, and Other Critical Elements to Perform & Achieve Daily, Monthly & Quarterly Tasks as well as Goals- Mastered & Leveraged the Solution Selling Sales Skill, the “X to the Y Shift Factor” and the Silent Close Technique to Successfully Train Sales Representatives on Maximizing and Closing, Each & Every Single Opportunity at the Highest Dollar Amount Possible- Performed Consistent Monthly 1:1’s, Team Meetings, Yearly Reviews and Other Essential Follow-ups Individually to Manage, Maintain and Improve Sales Agent Performance- Performed Consistent Agent Monitoring & Feedback Sessions to Ensure and Sustain a Successful Sales & Customer Service Experience, as well as Agent Performance- Interviewed, Hired and Trained Exceptional & Skillful Sales Candidates for a Highly Competitive Customer Service/Sales Environment- Analyzed, Projected & Staffed Adequate Sales Representatives Hourly, Daily, Weekly, Bi-Weekly, Monthly and Quarterly for Maximum Phone & Chat Coverage, Minimal Downtime Availability, and Exceptional Company Profitability- Tracked, Compiled, Composed and Posted Various Types of Sales Reports for the Consumer Inside Sales Team, as well as for Sales Executives & VP’s- Effectively Simplified, Improved and Enhanced New & Existing Consumer Sales Processes, Procedures, & Policies

- Consecutively Achieved the Quarterly Top Seller Position for Professional Services- Consistently Overachieved the Quarterly Technical Support Sales Goals- Constantly Displayed Team Leadership Skills in Professional Service Sales, Technical Troubleshooting Skills & Customer Service Satisfaction- Established an Ideal Role Model to Follow in Relation to the Tier 1's Sales & Support Duties & Responsibilities- Catered as a Guiding Coach for New Tier 1's on Appropriate Technical Troubleshooting Steps, Processes, Procedures and Technical Solutions- Acquired, Polished and Communicated Key Selling Points, Strategies, Approaches & Other Successful Selling Factors to Upsell Professional Services- Collaborated with Tier 1 & 2 Peers, Management and Upper Management to Simplify, Improve and Enhance Existing Processes, Procedures & Other Standard Technical Solutions

- Provided & Delivered Front Line Technical Support for Webroot's Consumer Products & Services- Generated & Provided Immediate Technical Solutions to Unexpected & Unforeseen Technical Issues- Consistently Delivered a Significant High Number of First Call Resolution Technical Cases- Collected, Tracked & Recorded Critical Information & Data Needed to Escalate Unseen Technical Issues for Second & Third Level Support Teams- Provided & Delivered Exceptional Bilingual Technical Support & Customer Service for English & Spanish Speaking Customers- Utilized & Worked with Apps such as CSI, RightNow, Zeacom, GoToAssist, Avaya One-X, and Other Proprietary Tools

- Provided Positive Customer Experience by Tailoring Sales Assistance Based on Customer's Needs & Wants- Provided a Fast, Efficient and Successful Cash Wrap Customer Experience- Consistently Performed Stocking, Sizing and Folding of Sales Floor Merchandise- Assisted with Seasonal Floor Plan Changes, Store Closing Duties and Other Cleaning Tasks

- Led the Logical Access Team for BELO, an IBM Focal Account of Broadcasting Media- Managed Security ID Administration for Intel & Mainframe Systems- Brainstormed & Provided Successful Solutions to Technical Management Problems- Assisted in the Documentation & Administration of the BELO Knowledge Base for Technical Solutions- Provided 1st and 2nd Level Technical Support for BELO- Delivered Excellent Customer Service

- Led the Team to Ensure Daily Tasks & Expectations were Successfully Achieved- Engaged, Motivated & Supported Peers to Successfully Achieve a Team Player's Environment- Assisted Management with Daily Operations and Essential Tasks at Hand- Maintained & Ensured Proper Handling of Packages for Delivery to the Greater Denver Area- Scanned, Located and Shelved Packages According to Each Truck's Territory Route

- Led a Team to Overachieve Cellular Technical Obstacles- Brainstormed Innovated Ideas to Achieve Maximum Team Efficiency- Generated Alternative Solutions for New & Existing Team Roadblocks- Activated and Provided General Support for Cellular Devices- Up-Sold Cellular Accessories, Features, Data Plan Upgrades and Other Company Services- Managed and Controlled Sensitive Customer Data & Critical Information- Delivered Exceptional Customer Service to English & Spanish Speaking Customers- Participated, Supported & Retained Existing Customers Throughout a Cellular Migration Program- Participated & Supported in an Anonymous Hotline Pilot Program