𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐘𝐨𝐮𝐧𝐠 𝐆𝐢𝐫𝐥𝐬 𝐭𝐨 𝐑𝐞𝐚𝐥𝐢𝐳𝐞 𝐓𝐡𝐞𝐢𝐫 𝐃𝐫𝐞𝐚𝐦𝐬: 𝐂𝐚𝐫𝐞𝐞𝐫 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩 𝐰𝐢𝐭𝐡 𝐖𝐨𝐦𝐞𝐧 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬 把選擇權交給女孩，讓學姐陪著女孩走一段圓夢之路World Vision Taiwan officially launched the second "Every Dream Matters" program. This initiative enlists outstanding women from various professional fields to act as career mentors. These mentors help ambitious and hardworking girls, who are limited by economic and other constraints, to develop their potential and gain career insights, thereby enhancing their future competitiveness.台灣世界展望會正式啟動第二屆「女孩圓夢計畫」，該計畫透過職場上各行各業的優秀女性擔任職場學姐，以職涯領航員的角色，幫助有夢想又努力奮鬥、但卻因經濟等各種因素侷限的女孩們，有機會發展潛力和進行職涯學習，增加未來競爭力。

👓100k accumulated views | Author of the Quarter in Spring 2024 | ✍️ #career, #D&I, #leadership, #knowledgesharing, #learning👓累計十萬點閱 | 2024 春季刊當季作者 | ✍️ 專欄主軸：職場人際、生涯發展、轉職求職、領導管理、學習成長外掛《換日線》專欄，盼透過文字讓職場工作者身心靈都美麗。

1. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓 1.1. Project Management Mindset (3 hours, 𝑴𝒂𝒏𝒅𝒂𝒓𝒊𝒏 𝑪𝒉𝒊𝒏𝒆𝒔𝒆 中文) - Ming Chi University of Technology 明志科技大學 (2017-2019) ⬇️ 104 Talent Optimization Program TOP 職涯學院實體專班｜職場技能：專案管理思維 (2021 - now) ⬇️ - National Central University 國立中央大學 - National Tsing Hua University 國立清華大學 - National Yang Ming Chiao Tung University 國立陽明交通大學 - National Taipei University of Education 國立台北教育大學 - Chung Yuan Christian Univeristy 中原大學 - National Cheng Kung University 國立成功大學 - National University of Kaohsiung 國立高雄大學 1.2. Unlocking Entrepreneurial Success Agile PM Practices Sharing (𝑬𝒏𝒈𝒍𝒊𝒔𝒉 英文) - Boston University, Metropolitan College PM Graduate, AD782 Project Value Strategies 美國波士頓大學 | 專案管理碩士班 2. 𝐂𝐀𝐑𝐄𝐄𝐑 𝐃𝐄𝐕𝐄𝐋𝐎𝐏𝐌𝐄𝐍𝐓 2.1. 【國際人才資源管理】 立足台灣，放眼國際 - 外商主管選才講座 Exploring Global Talent Management Practices in MNC (𝑴𝒂𝒏𝒅𝒂𝒓𝒊𝒏 𝑪𝒉𝒊𝒏𝒆𝒔𝒆 中文) - National Chung Cheng University 國立中正大學 2.2. 1對1職涯諮詢 Career Consultation (𝑴𝒂𝒏𝒅𝒂𝒓𝒊𝒏 𝑪𝒉𝒊𝒏𝒆𝒔𝒆 & 𝑬𝒏𝒈𝒍𝒊𝒔𝒉 中英文) - National Cheng Kung University 國立成功大學 - National Taiwan University 國立台灣大學 2.3. 卓越求職: 善用AI助攻，打造英文履歷與面試準備策略 Empowering Job-Hunting Excellence: Crafting English Resumes and Acing Interviews with AI (𝑴𝒂𝒏𝒅𝒂𝒓𝒊𝒏 𝑪𝒉𝒊𝒏𝒆𝒔𝒆 中文) - National Cheng Kung University 國立成功大學 2.4. 找尋夢寐以求的工作 - 『軟』『硬』實力兼施的求職術 Finding Your DREAM Job - Top hard and soft skills to pursuit your Career (𝑴𝒂𝒏𝒅𝒂𝒓𝒊𝒏 𝑪𝒉𝒊𝒏𝒆𝒔𝒆 中文) - National Chung Cheng University 國立中正大學 - Ming Chi University of Technology 明志科技大學3. 𝐋𝐄𝐀𝐃𝐄𝐑𝐒𝐇𝐈𝐏 3.1. 鑄造閃閃發光領導力 - 成為你自己的人生領導者 Cast the Light of Leadership: Be Your Own Leader In Life - National Tsing Hua University 國立清華大學 3.2. 從台灣出發，放眼國際： 多元跨界「心」思維，用「機智」 ､「勇敢」 ､ 「善良」擁抱幸運生涯 - National Cheng Kung University 國立成功大學

⚓ 2022-2023: M2 (Manager of Managers) for Global English, Azure Identity & Azure Monitoring⚓ 2023-2024: M2 (Manager of Managers) for Global English & Local Language (Japan/Korea), Azure Monitoring- Built and scaled 2 organizations in two years, directing teams with first-line managers and hundreds of engineers across Japan, Korea, Greater China, and Australia.- Led the Global English APAC for Azure Identity and Monitoring, driving a +6pt improvement in the Employee Thriving Index, reaching 85/100 within 6 months.- Delivered support business results that surpassed Strategic Customer Satisfaction and Response targets, even with a 50%+ surge in volume and reduced capacity.- Established a high-performing APAC & Japan Azure Monitoring organization in 3 months with Scrum, exceeding business targets for Global English and Local Language support in Japan and Korea, with an Employee Thriving Index of 83/100, outperforming Microsoft by 8 points.- Sponsored as M2 executive for APJ Skill Up cross-skilling and GCR Talent Development Programs, overseeing 1,500+ FTEs and 100+ managers.- Empowered 1 M1 manager to receive the Manager Excellence Award and supported 2 M1 managers who were recognized and interviewed by Corporate CVP for their leadership in Diversity & Inclusion.

- Established Asia capacity management team to staff 500+ Engineers, exceeding Billable Utilization target by 2.5pts.- Drove Staffing Velocity programmatically, minimizing >16 days unstaffed aging requests to ~0.5%. Improved 38pts improvement within 1 year, 30pts+ v.s. the global average. Employee Satisfaction at 90% & 93% consecutively.- Landed the Global Capacity Management and Planning services to Asia in FY21 with 90% stakeholder satisfaction. - Transformed staffing model to align with cloud strategy by leading global v-team to pilot staff 5.4K internal funding requests within 6 months, and in average 3.5 days Time-to-Staff (SLA is 5 days) to accelerate cloud consumption. - Managed 15+ cross timezone workstreams to build Global Knowledge Management Strategy with 92% satisfaction.

⚓2016-2017: Sr. Resource Manager for all domains in GCR Consulting Services⚓2017-2020: Principal Resource Manager for Security Infra domain in Japan, GCR & India Consulting Services- Landed Services Delivery Transformation for technical resources management process & tool that has reduced GCR utilization forecast gap from +60pts to +/-1pt. Scaled up to Asia Secure Infra domain from +20pts to +/-2.5pts. - Designed the WW Capacity Business Review 2.0 structure with 100% adoption across 4 timezones and 6 domains.- Mentored #7 junior peers in Asia and Global Delivery, turning around #1 low performer to promotion within 1 year.- Initiated Academy program with #41 workgroup team members through #7 Timezone workgroup leaders, resulted in structured onboarding experiences, enabling best practices sharing through a systematic KM model (91% CSAT).- Staffed 5000+ APJ Security Infrastructure technical requests in 3 years with 99%+ on time fulfillment vs target 85%.

⚓2012-2016: Sr. Business Manager to Country GM & COO⚓2012-2014: Customer & Partner Experiences (CPE) Lead⚓2015-2016: Business Planning & Operations Lead (teams of Business Program, CPE, and Licensing Marketing) - Led BPM and BM community to orchestrate Rhythm of the Business, contributed to the best margin sub in FY15.- Planned $5M+ investment fund allocations and executed with strategic adjustments to responsible attainments.- Supervised cross-segment v-team achieving green customer satisfactions consecutively 7 waves since FY13H2.- Streamlined and Integrated Business Planning and facilitated the 2 years in row Top Contribution Margin country. - Initiated Business Review Board resulting in NSAT improvement in Small Business +10% YoY /+30% Midmarket YoY.- Launched breakthrough Volume Licensing Marketing campaigns that was shared as a worldwide best practice.

- Deployed Operations Centralization to standardize Consulting Contract to Cash processes with 100% adoption. - Initiated Delivery Revenue Forecast project by aligning the forecast logic to reach 90%+ delivery forecast accuracy. - Conducted GCR Data Integrity Improvement project with Operations Excellence Confidence level from 80% to 99%.- Led China Internal and External Audit sessions among teams to improve results from Red to Green in FY11/FY12.- Supervised outsourced vendor team to execute daily transactions with Processes Auditing being in all Green.

⚓2008: HR Program Manager⚓2008-2009: HRBP⚓2008-2009: Compensation & Benefit Manager- Established a comprehensive HR program framework with core processes in place to enable business driving results through optimized temp resource, well defined business rhythm, performance-based incentive, and budgeting tool.- Led Taiwan HR programs and process efficiency projects to streamline and to optimize subsidiary HR operations. - Managed people agenda by organizing, analyzing, and presenting Career Discussion, Performance Review and Poll.

Disney Insitute Business Analyst (Corp L&D) - 2007Disney International Recruiting - 2007 to 20081. Coordinated Disney global recruitment process for 2000+ contracted international employees from 30+ countries.2. Created facilitation staff appraisal process to evaluate performance based on an analysis of voices of the customer.3. Led Employee Satisfaction Improvement Project to Disney International Leadership Team with action being deployed.4. Analyzed corporate training trends by analyzing survey data and initiated result-focus metrics for Disney Institute.

1. Streamlined internal pay structure by planning and facilitating full job analysis process with rated Evaluation Point.2. Led market analysis through benchmarking pay of selected jobs in Interactive Marketing and Technology industry.