As a Bilingual Technical Support Analyst at Sage, I provide expert-level phone and email support to Sage 50 Canada software users across the country. Sage 50 Canada is a leading accounting software designed for mid-sized companies and individuals. I deliver support in both French and English, ensuring smooth and effective resolutions for a wide range of user inquiries and technical issues.Since joining Sage, I have demonstrated a strong ability to learn quickly, allowing me to take on senior-level tasks. These include testing new software updates to ensure product reliability, reviewing and contributing to knowledge base articles to improve team resources, and mentoring newer team members to help them build their expertise. I am always eager to assist when needed to ensure that our team achieves collective goals, benefiting both the department and the company as a whole.This position has also deepened my knowledge in basic accounting, advanced my expertise in Sage 50 Canada, and further developed my troubleshooting skills for complex technical issues.

As the Owner and Creative Director of Creative Curation, I oversee the agency’s operations, ensuring that each project aligns with our vision of delivering innovative and high-quality creative services. My role involves strategic planning, client management, and leading a talented team of designers, event planners, and A&R professionals. I am passionate about turning ideas into impactful experiences and helping clients achieve their goals.In addition to managing the business, I wear several hats within the agency:Creative Lead: I take charge of the creative direction for our branding, graphic design, and marketing projects. I personally handle the design process, from concept to completion, ensuring that each visual piece—from posters to video edits and animations—meets the high standards we are known for. I also oversee and guide our design team to maintain consistent brand identities across all platforms.Event Curator & Planner: With extensive experience in event planning, I coordinate private, corporate, and branded events. I work closely with clients to understand their vision, and then manage everything from concept development to execution. I handle logistical details, audio-visual setups, and ensure every event runs smoothly, while creating memorable atmospheres that resonate with guests.A&R & Artist Management: Under the KIF Radio brand, I manage emerging talent, offering a wide range of services that include production assistance, marketing strategies, public relations, and event planning. I guide artists like LeWolf, helping them navigate the music industry while staying true to their creative vision.DJ: As a DJ, I bring my passion for music to life at various events. I specialize in Afrobeat, new-school, and old-school R&B, creating dynamic and engaging sets that elevate any event, from weddings to corporate gatherings. My expertise in curating the right vibe for every occasion ensures that guests have a memorable experience.

During my internship at Warner Music Canada in the Graphic Design department, I was immersed in a dynamic and creatively rich environment. My role entailed close collaboration with the marketing team to craft compelling visual content for various artists, leveraging the Adobe Creative Suite, with a particular focus on Adobe After Effects for motion graphics and video editing.In this role, I was responsible for designing a range of digital assets, including social media graphics, album covers, and promotional materials. Each project demanded a unique blend of artistic creativity and strategic thinking, ensuring the designs not only encapsulated the artist's individual style but also engaged effectively with their target audience.A significant aspect of my work involved utilizing Adobe After Effects to create dynamic and visually arresting motion graphics. This skill was instrumental in bringing an extra dimension of engagement to social media campaigns and artist promotions, adding a layer of sophistication and modernity to the visual storytelling.Throughout the internship, I refined my proficiency in various design software within the Adobe Suite, adapting swiftly to the diverse and evolving project requirements. Working on projects ranging from emerging talents to well-established artists in the industry was invaluable for expanding my design portfolio and professional network.This experience at Warner Music Canada was pivotal in my development as a graphic designer, significantly enhancing my technical skills in Adobe After Effects and my overall understanding of visual communication within the music industry.

In my role as an Emergency Assistance Associate at Allianz, I focused on providing timely, precise, and efficient information and emergency travel assistance to clients across various programs. Ensuring that each client received the appropriate care and attention in urgent situations was at the forefront of my responsibilities.This position demanded a high level of proficiency in coordinating complex logistics and offering comprehensive support during travel emergencies. I swiftly assessed each situation, understood the client's specific needs, and facilitated the necessary assistance. This often involved liaising with medical professionals, arranging emergency transportation, and providing guidance on local healthcare services.Handling multiple cases simultaneously, I maintained a calm and professional approach, ensuring each client's needs were addressed effectively. This role also required clear and concise communication, both in understanding the clients' needs and in conveying critical information under pressure.Additionally, maintaining accurate records of interactions and decisions made was a key aspect of my role, ensuring transparency and accountability in all actions. This meticulous approach to documentation was vital in upholding the high standards of service at Allianz.Through my tenure as an Emergency Assistance Associate at Allianz, I enhanced my skills in crisis management and customer service, adeptly navigating challenging situations to deliver reliable and empathetic support to clients in need.

In my position as an Infrastructure Analyst at RSA, I was responsible for providing comprehensive IT desktop support, encompassing hardware, software, and voice equipment, to employees both across Canada and at the Head Office. My daily tasks involved the installation and maintenance of computer and phone systems, ensuring optimal functionality and user accessibility.A significant part of my role included creating user guides in both French and English. These guides were essential in assisting employees in navigating various systems and software, thereby enhancing their ability to effectively utilize technology in their work.Moreover, I was actively involved in the implementation of new solutions aimed at improving team performance. This aspect of my role required a keen understanding of the technological needs of the organization and the ability to identify and apply effective solutions.My work at RSA allowed me to develop strong technical skills in managing and maintaining IT infrastructure, as well as the ability to communicate complex technical information in a clear and user-friendly manner. This experience was instrumental in strengthening my capabilities as an IT professional, particularly in a bilingual and diverse workplace environment.

Support of all Information Technology activities related to the Alegria show of Le Cirque Du Soleil, travelling in the countries where the show is performed ​​and support Cirque du Soleil users with any of their needs and demands regarding Information Technology.

Provide a 24/7 on call and local support for Bombardier Aerospace executives. Configuration and support of IP phones, blackberries, printers, scanners, computers’ hardware and software.

Computer and software remote support with detailed documentation of resolved incidents. Dispatch to third level support team for unresolved issues.

First level computer support and dispatch of incidents/requests to second level support team.

Billing and cellphone plans explanation for Fido.

IT equipment refurbishment (computers, routers, printers ...) in order to be used by charities.