Lead business operations, marketing, travel coordination, and customer relations while managing a support team of independent contractors.Developed and rolled out a social media marketing plan, significantly increasing brand awareness and nearly tripling client list in 2 months.Negotiated with partners and vendors resulting in reduced rates for clients and increased profit margins.Organized customer acquisition and retention initiatives resulting in an 42% sales increase… Show more Lead business operations, marketing, travel coordination, and customer relations while managing a support team of independent contractors.Developed and rolled out a social media marketing plan, significantly increasing brand awareness and nearly tripling client list in 2 months.Negotiated with partners and vendors resulting in reduced rates for clients and increased profit margins.Organized customer acquisition and retention initiatives resulting in an 42% sales increase from 2020 to 2021. Show less

Developed customized curriculum and study materials for individual clients, complete with measurable goals and milestone tracking. Adapted teaching methods to accommodate clients’ abilities as well as personal and cultural learning styles. Planned, prepared, and taught lessons to non-native speakers using a virtual environment (online).

Tailored selection and sequencing of materials, resources, and instructional approaches to align with the specific content area and unique characteristics/needs of individual learners in a group environment.Developed materials and resources to support the improvement of curriculum planning as appropriate.Conducted assessments, tracked progress, and delivered constructive feedback face-to-face and within school-sanctioned systems and interfaces.

Lead initiative to increase Supply project efficiencies by 20% through cross-functional consultation and process streamlining.Managed and reported against KPI’s and other deliverables to executive management team.Fostered relationships with internal and external customers through collaborative resolutions on contract issues and disputes.Organized and conducted training for internal resources on new tools to facilitate daily operations.

Cultivated hands-on SAP experience in order management, project set-up, delivery coordination, transportation planning, and invoicing, resulting in end-to-end, high level delivery management knowledge.Appointed Process Area Champion for order management and trained onboarding employees in WoW.Drove cross-functional consultation to ensure complete and timely delivery in alignment with customer expectation.