Supporting, training and developing the management and wider team to deliver fantastic results across all projects and tasks and ensuring strong staff development throughout the business.Overseeing all operational activities for the business and each workspace while driving a culture for constant improvement. Identifying opportunities to streamline business processes and systems.Lead of sales function, providing training, implementing processes, monitoring performance, ensuring everything is being done to reach targets. Ensuring the business follows all required health and safety and business regulations as governed by the relevant bodies and best practice advice.Setting the benchmark for customer service and making sure these standards are met.

After showing an aptitude for operations as part of the companies Leadership Team, while continuing with my previous role, I became the best contact for all things operations.

Responsible for making sure the space was run successfully of the workspace.Drove member engagement and happiness. Supported and trained the team including carrying out monthly 1-2-1s. Sold office space and memberships, including agreeing licence terms. Billing queries, invoicing and general admin. Organising maintenance. Responsible for Health & Safety.Built lasting customer relationships.

Helped run the workspace covering all areas of the business, supporting the Centre Manager. Contributed to creating a welcoming and enjoyable environment for members to work in. Supporting and training the hosts. Selling office space and memberships. Uploading invoices.

In addition to duties outlined in my previous two roles at Ocean I also:• Applied ongoing business acumen, provided expert knowledge of local market, created business opportunities.• Delegated tasks and follow up with staff members to provide feedback and coaching where needed.• Ensured analytical awareness of all office statistics, create action plans to optimise office performance.• Supported Lettings Manager to create strong morale in team, bring out the best performance in people.• Monitored individual’s performance, provided constructive and critical feedback.• Ensured I had an awareness of local/ regional/national markets and changes in legislation.

• Provided market appraisals, using my professional experience of the rental market, to new potential clients. • I provided advice on legal regulations landlords must abide to and guide them through the processes involved in renting out their property.• Managed customer expectations on the speed of the process and keep them up to date on each step of the way. • I promoted the benefit of using Ocean’s services and explain how the company stands out from our competition.

• I have monthly targets and work to short and varying deadlines within these time periods. • I manage my appointments diary and arrange appointments for other members of my team, making sure that they are the correct duration and that the office has cover at all times.• I have the responsibility of supporting and teaching new members of staff and running the office two days a month, this involves instructing and supervising part-time members of staff. • I negotiate between two parties (Landlord and potential tenants) to come to an agreement of mutually acceptable terms. This involves probing both parties for more information so that I can establish a solution to any objections that may arise. • I handle large amounts of money and have the responsibility of banking it and recording data within a Microsoft Excel spread sheet.• I deal with confidential personal customer information and therefore adhere to data protection regulations.• A major activity is problem solving to keep business and clients happy.• I deal with a wide variety of people face to face and over the phone and I am able to accommodate them to suit their individual needs. • I work in a busy high pressure environment where I am able to stay calm and think clearly in all situations. • I deal with contractors on behalf of landlords to arrange work that needs to be completed in order to let the property.• I document all conversations and correspondence with customers in order to keep clear records.• I conduct thorough inventory reports of properties which I arrange for the tenants to sign in order to produce a binding agreement. • My daily activities involve using a complex database and Microsoft Outlook. I regularly use Microsoft Word and have experience with Microsoft Excel

• Provided advice and sold various business insurance products to small to medium businesses. • Used my initiative to provide solutions to customer’s problems within the boundaries of the company’s policies.• Constantly worked towards strict sales, conversion and quality targets. • Called customers to see if they are interested in insurance and warming leads.• The role meant that I used a variety of different databases to often record complex information and ensured accuracy. This required fast and accurate typing skills.

• Involved answering the phone to RBS and Natwest Business Managers from across the country, booking calls to their customers, taking and logging customer personal details.• Taking calls from customers – dealing with complaints and queries. Advising customers and problem solving to provide solutions where necessary.• The job also involved general administrative duties such as sending letters to customers not contactable by telephone and completing and sending spread sheets to other colleagues. • I also worked towards strict quality and time management targets.