Qualify, support & train SME clients who have been onboarded with the Corporate Traveller brand. This role is pivotal to the implementation of Corporate Traveller's Online Booking Tool offering (Savi). I assist my clients with change management, online adoption, and technical requirements during this process.

Mystify is a creative events business focusing on theatre, entertainment & specialized occasions.

Leadership for team of 30-40 people, as well as floor shift supervisor (up to 60 people) at times.Multi-tasking across several brands (Corporate Traveller/FCM Travel/Duty Travel/Round theWorld Experts/Retail/First & Business/Flight Centre Business Travel)Understanding complex processes/OBT’s/queuesTraining new staff/employees on changes to processes, daily huddles & regularImplementation of system knowledgeExtensive Amadeus/Galileo knowledgeLiaising with clients (both customer and internal businesses) on complaints, queries &questionsAdvanced Airfare & ticketing knowledge – domestic, international, round the world,corporate fares, private fares, net fares.Utilizing several systems (lighthouse/gmail/evolve/online portals –airline or productspecific)Spent 6 months on a dedicated account, pivotal in its execution/implementation & dailyprocessing/trainingCommunication via email/chat services & phone systemsRapport building with clientele and team to develop effortless & systematic operationsHigh time pressure situations required me to work efficiently & intuitively to solve quicklyConsistent KPI driven results, in both personal and team-based focusesGSA planning, regular implementation & training

Emergency assistance for corporate clients within Australia, New Zealand, United Kingdom, Europe & South Africa. Amadeus & Galileo based. Advanced ticketing understanding, as well as compelx knowledge of reissues/adcols/changes. Constant training, KPI driven and client led (call centre).

Corporate client account management for facilitating bookings, itineraries and travel related queries.

Assisted with financial reconciliation, Payment gate payments and processing of supplier and FEX transactions

Administrative assistant for Infinity Cruise - reconciling accounts, financial reports, providing information to stakeholders. Data entry, faxing, filing. Daily postage & mail collection.

Travel Agent (front facing) and Assistant Store Manager from November 2011 - June 2012.