Taking overall responsibility for PEEQUAL at large-scale UK events including Glastonbury, Download, and Shambala. Liaising with event organisers, coordinating the (un)loading of trucks, transporting units around site, completing build/break, and overseeing the live event. Managing build/break crew, cleaning teams, and volunteers, prioritising crew safety and wellbeing.

• Administrator and Customer Service Manager (2023-present)• Stage Manager for The Lanterns at Chester Zoo (2021, 2022)• In-House Programming Manager for Just So Festival and Timber Festival (2019 – 2022)• Production Coordinator for Love It for Longer at Chester Zoo (2021)

Delivering singing and music workshops in schools, hospices, dementia care, mental health settings, and prisons, as well as running choirs, community groups, and workplace wellbeing sessions

Coordinating the delivery of arts-based projects for neurodivergent young people across Greater Manchester, liaising with artists, supporting participant engagement, assessing access needs, ensuring safeguarding

Being the 'on the ground' face of the organisation for choirs, meeting & greeting, operating helpdesk, liaising with merchandise team regarding advance sales & resolving queries. Supporting Schools Logistics Manager with:- coordinating on-the-day registration of 9000 participants - c.100-200 schools per day (both the digital infrastructure & in person support for venue stewarding team)- safe and welcoming ingress & egress of participants- pre-empting & resolving on the day queries (changes in access needs, reseats)- Choir seating management to make sure the choir area is fit for performance and suits the needs of individual schools- contributing to daily show reports feeding back customer service matters to Customer Service Manager & head office team- working in multiple arenas over a 30 date tour (London O2, Manchester AO, Birmingham Resorts World, Wembley OVO, Sheffield Utilita Arena)

Managing hoot’s music in criminal justice settings work at a national level. Maintaining the established delivery programme in the North and launching a pilot scheme across the South. Booking delivery programmes with individual settings, running taster sessions for new partners, coordinating the North artist team, recruiting the new South artist team, presenting at justice and health sector talks and conferences.

Coordinating 50 volunteers at over 100 indoor and outdoor events across a 9-day programme at multiple venues, assessing individual event needs, creating volunteer rotas, delivering volunteer training, managing pre-booked tickets and on the door sales.

Staff recruitment and allocation for large scale UK events including festivals, concerts, sporting events, hospitality, and logistics.

Providing work experience for adults with physical and learning disabilities to gain valuable social and life skills in a fun, relaxed, and supportive environment. Providing 1:1 support for a young woman with uncontrolled epilepsy, autism, and other learning needs, to fulling engage in animal husbandry, catering, PA skills, arts and crafts, and community projects. Liaising with management and primary carers, updating and maintaining support plans, managing and administering medication.

Working with local young people to produce a Shakespeare themed community event, building local partnerships to improve cultural education, managing funding applications, project briefs, and operational plans, overseeing site install, de-rig, and onsite management of the live event.

Handselling books to customers, helping them find new authors, choose gifts, and select books for children, maintain the fiction section, create displays, write bestseller reviews, and process customer orders and stock transfer. I also run bookstalls and author signings for Huddersfield Literature Festival events, as well as running various children activities and events in-store, including the annual Harry Potter Day and regular storytime with the local police.

Deliver residential home residents with a wide range of activities that simulate physical and mental needs both in groups and one-to-one, such as crafts, singing groups, music and movement, quiz nights, and beauty treatments. Help resident maintain independence by assisting them to attend events, coffee mornings, appointment, taking them shopping or out for a meal. Liaise with other activities staff to develop the monthly activities planner, arrange resident outings, plan open days, summer fairs, fundraising events etc. Keep up to date care records of resident involvement, assist the home manager in marketing the care home, produce the home’s quarterly newsletter, manage the activities budget, and build relationships within the local community.

Key duties included paying for deliveries, buying fresh stock, cashing in takings, training new staff, managing buffet orders.General duties including setting up and tidying down the shop, serving customers, preparing food, operating coffee machines, meat slicers and tills, stocks checks and general cleaning.