Ombudsman Manager
CurrentQuasi-judicial role issuing legally binding decisions to resolve disputes betweenregulated financial services companies and their customers. Exemplary investigation skills,sound judgement, and complex problem solving are at the heart of my role.Alongside my own casework, I lead large numbers of staff in developing effectiveprogrammes of work to tackle complaint resolution in a range of product areas. I am proud of my reputation as a senior leader who can inspire teams to continue to succeed during difficult organisationalreform, and someone to whom both peers and more senior colleagues frequently turn for advice and support.