I am an accomplished Account Management professional with expertise in exceeding expectations by cross and upselling a full suite of SaaS solutions into existing accounts. I am consistently recognized for my success in increasing customer retention, significantly reducing churn while mitigating risks of customers in the eCommerce/Digital Marketing space. I have diverse experience in both sales and account management having worked for both Fortune 500 companies and small to medium businesses. Known as an empathetic listener who excels in a fast paced eCommerce environment, I offer high proficiency with proven results in customer satisfaction. I am a facilitator of account growth with a strategic minded approach and I am a highly skilled negotiator. Adept at maintaining an agile perspective, I provide continuous customer retention with an emphasis on building strong business relationships. I am also known for my sharp wit and sense of humor, invigorating both customer and colleague alike.