Siobhan Stallard Sharp Email & Phone Number

Glasgow, United Kingdom

R And W Scott, Carluke

• Develop and execute, in collaboration with the customer's supply chain team an 'end to end' joint supply chain plan
• Liaising with the factory to ensure all customer orders are fulfilled and despatched on time.
• Propose, agree and regularly review with the customer forecasts, ensuring alignment with our internal forecast, to further improve forecast accuracy and improve service level
• Create and maintain all supply chain trackers, so that data is analysed efficiently and accurately to ensure service levels are achieved
• Work closely with production site to ensure production plans are accurate
• Weekly and monthly reporting

Livingston, West Lothian, United Kingdom

• Successful relationship management of all offshore and national group accounts, incorporating a broad range of contacts including operational and senior management
• Administration of the debt management and credit control processes for all accounts
• Build key relationships within accounts allowing smooth communication lines
• Weekly feedback to sales team, reports sent to head office/operations teams and monthly presentations for management/training
• When I first joined the team I set up a weekly call with each of my Group head offices to monitor new site provisions, escalated technical issues and any invoicing issues
• Reconciles key accounts on a regular basis with key account contacts to ensure all details and charges are correct

• Asked to join the team on a secondment basis to assist with venue supporto Helped the team reach a target of >95% service availability
• Answering inbound calls/correspondence in reference to service, charges and WiFi usage
• Setting up and maintaining customer WiFi estates (agreements and/or accounts)
• Auditing commercial use of WiFi, ensuring total compliance with guidelines and terms and conditions of contract
• Building trusting relationships with customers who have placed a WiFi order and being their point of contact
• Liaising with project management, deployment, installation and support teams to manage customers effectively

Airdrie

• Supervising team performance and ensuring that the company’s customer care policies and procedures implemented properly
• Monitoring performance of individual customer service representatives and ensuring an encouraging work atmosphere was present
• Coordinating with HR team, managing absence, annual leave and providing learning and development opportunities for my team for my team
• Ensuring efficiency of workflow, customer service and quality assurance
• Monitoring adherence to set key performance indicators (such as call handling time and time spent on hold)
• Coaching my team using regular one-to-one sessions, weekly team meetings and role-play scenarios with the team to help them gain maximum performance standards- In the first three months, the overall team FTR (First.

Honours, Politics And Psychology (Social Sciences)

Ba Hons, Psychology And Politics