Siobhan Devaney Email & Phone Number

London, Gb

Responsible for managing the relationship between Lush and all of our current and potential partnerships.

London, United Kingdom

Creating strategy and messaging for the emerging Lush Makeup category and responsible for communicating this on a global scale to our internal digital and retail teams. I am also responsible for Retail Support and Training for Lush Makeup, ensuring 5* customer experience in all stores. This involves travelling to other markets to conduct training and delivering strategy messaging. Post-training/product launch - I am responsible for follow up and reporting, measuring our successes and… Show more Creating strategy and messaging for the emerging Lush Makeup category and responsible for communicating this on a global scale to our internal digital and retail teams. I am also responsible for Retail Support and Training for Lush Makeup, ensuring 5* customer experience in all stores. This involves travelling to other markets to conduct training and delivering strategy messaging. Post-training/product launch - I am responsible for follow up and reporting, measuring our successes and identifying future opportunities through sales data. I am the first point of contact for troubleshooting any issues relating to product launches and providing support and training. Show less

Oxford Street

Working alongside other department managers, my priority was to provide Training and Development for the 200-250+ team (season depending) within the global flagship store. Within this vibrant, fast-paced environment, personal achievements include: Reactive strategy and adapting to our ever-evolving business needs; team career coaching, often supporting colleagues to develop into management positions as well as head office roles; empowering all team members through training and coaching to… Show more Working alongside other department managers, my priority was to provide Training and Development for the 200-250+ team (season depending) within the global flagship store. Within this vibrant, fast-paced environment, personal achievements include: Reactive strategy and adapting to our ever-evolving business needs; team career coaching, often supporting colleagues to develop into management positions as well as head office roles; empowering all team members through training and coaching to deliver the ultimate customer experience. Show less

Oxford Street

From its inception, I worked within the management team (Assistant Manager) in the newly opened global flagship store. Oxford Street is now Lush’s second-largest store and remains the highest turnover shop to date. Within our first year, our sales exceeded internally set targets by approximately 40%. Within this role, my duties included: daily shop floor management and co-ordination; spa management; people management and disciplinary procedures; delivering motivational focuses to ensure daily… Show more From its inception, I worked within the management team (Assistant Manager) in the newly opened global flagship store. Oxford Street is now Lush’s second-largest store and remains the highest turnover shop to date. Within our first year, our sales exceeded internally set targets by approximately 40%. Within this role, my duties included: daily shop floor management and co-ordination; spa management; people management and disciplinary procedures; delivering motivational focuses to ensure daily sales targets; delivering positive and developmental feedback; shop-floor based training and ongoing recruitment. Show less

London, United Kingdom

Between working in the previous Lush flagship store (Covent Garden) and the soon to open Oxford Street store, I was invited to join the Product and Brand Training Team – specialising in training English-speaking countries. My role was to lead immersive, day-long training workshops to groups of 30+ retail staff per day and to relay product information and sales expectations. These training sessions involved live product demonstrations, as well as practising customer-facing sales techniques to… Show more Between working in the previous Lush flagship store (Covent Garden) and the soon to open Oxford Street store, I was invited to join the Product and Brand Training Team – specialising in training English-speaking countries. My role was to lead immersive, day-long training workshops to groups of 30+ retail staff per day and to relay product information and sales expectations. These training sessions involved live product demonstrations, as well as practising customer-facing sales techniques to benefit shop sales and customer experience standards. Though mainly focused within the UK and Ireland, I had the pleasure of working in countries such as Sweden, Austria, Belgium and Italy – many of these during International meetings, sometimes collaborating with translators in order to ensure the clarity of messages. Show less

Poole, London

I provided support for the Customer Care team during a period of time when our online Lush Kitchen feature was launched. This was a challenge, as there was a high amount of correspondence coming in regarding the newly launched feature, and my duties included: handling customer queries, raising and tracking UK and International orders as well as resolving complaints through phone calls, social media as well as via email.

Covent Garden

Working as a shop floor supervisor of the previous flagship Lush store, my duties included ensuring that all team members upheld the responsibility of providing 5* customer experience, cash handling, promoting our ethics and campaigns in store as well as providing training and development for all members of staff in store.

Sheffield, Uk

I was a member of the sales team in the Sheffield store, providing 5* customer experience for each and every customer. Keen to develop, I was also in charge of heading up in store charity events. During my short time at the Sheffield store, I headed up events with Hillside animal Sanctuary, as well as grassroots groups working to promote the rehoming of ex racing Greyhounds.

Bachelor’S Degree, History And Philosophy

Education record