Siobhan Hicks Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

My tenure at Monster has provided me with a profound insight into the Monster world, my determination and drive for results has led to a natural project management role, working with multiple resources, teams and strategies all while keeping to the strictest of deadlines.

Ottawa, Canada Area

Supports and drives all aspects of the Monster Government Solutions organization's sales and delivery practices, objectives, and initiatives. As the MGS Transition Manager, I was responsible for ensuring maximum delivery of both internal and external projects and coordination. A requirement of the role is to work with multiple teams and Monster personnel.

Montreal

Project Management - Managing cross functional teams and enterprise level HR solutions including Media, Career Sites, ATS and end to end recruitment solutions.

Montreal, Canada Area

Presales research on pricing/policy. Assist with compiling info to support new business development and renewal/upsell opportunities. Onsite product demos to prospective clients. Collaboration with Sales to access needs analyses, solution & proposal. Performance analysis of job posting & resume search performance for current customers. General prospect.

Montreal, Canada Area

• Put in whatever hours and energy necessary to support sales reps in achieving their monthly quotas. Service and support business clients and offer instruction on new recruiting techniques to clientele. Have been cited.
• Primary support for sales reps in achieving their monthly quota's.
• Business to buisness client services support, provide recruiting techniques to clientele.
• Prepare quotes and legal contracts for clientele and invoiced them upon signing.
• Educate clients in online recruitment best practices.
• Provide on-site and online training to clients on our products and hiring tools, through WebEx.

Montreal, Canada Area

• After being initially hired as a Customer Service Representative, I was promoted into the supervisory role of Escalated Assist. In this position I supervised a staff of 50+ CSRs. I was responsible for reporting.
• Responded to incoming complaint and compliment letters from customers.
• Handled incoming escalated supervisor calls from dissatisfied customers
• Provided leadership, support and information to call centre staff
• Trained employees on both hardware and software aspects of the job
• Prepared hardcopy and email documentation to be sent to CSR’s

Montreal, Canada Area

• This position gave me the opportunity to develop the ability to work under great pressure and multi-task while always maintaining company goals. It also allowed me to be a team player with great enthusiasm.Key.
• Handled supervisor calls
• Processed and approved warranty issues
• Coaching CSR’s in areas of troubleshooting and call control
• Payroll
• Created and implemented motivating contests for employees

Montreal, Canada Area

• This opportunity afforded me the chance to master my flexibility and problem solving skills. It also granted me the chance to perfect my ability to provide extraordinary high quality customer service. Was sited for.
• Assisted customers in set up and programming of office equipment
• Troubleshooting technical problems with office equipment over the phone with customers
• Selling products and accessories to customers
• Call logging
• Acted as warranty department for office equipment

Attestation - Pmi Professional Development Units, Comprehensive Project Management Course

This course addresses the fundamental principles of project management, and the tools and techniques at our disposal to help achieve our.

Education record

Social Science