Siobhan Hicks Email & Phone Number

Montreal, Qc, Ca

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

My tenure at Monster has provided me with a profound insight into the Monster world, my determination and drive for results has led to a natural project management role, working with multiple resources, teams and strategies all while keeping to the strictest of deadlines.

Ottawa, Canada Area

Supports and drives all aspects of the Monster Government Solutions organization's sales and delivery practices, objectives, and initiatives. As the MGS Transition Manager, I was responsible for ensuring maximum delivery of both internal and external projects and coordination. A requirement of the role is to work with multiple teams and Monster personnel who can provide reliable and strategic contributions on behalf of the organization. The role allowed me to consult with internal business leaders to optimize projects, opportunity penetration, and consult with internal team leaders and departmental Managers on topics ranging from RFP responses, solution deployment, business plan development, plan letters, etc. As well as developing new project management tactics and strategic approaches to delivery challenges.

Montreal

Project Management - Managing cross functional teams and enterprise level HR solutions including Media, Career Sites, ATS and end to end recruitment solutions.

Montreal, Canada Area

Presales research on pricing/policy. Assist with compiling info to support new business development and renewal/upsell opportunities. Onsite product demos to prospective clients. Collaboration with Sales to access needs analyses, solution & proposal. Performance analysis of job posting & resume search performance for current customers. General prospect account research.Consult with customer of activity metrics and make recommendations based on Best Practices if needed. Project manage and implement pilots. Act on behalf of Field sales team in their absence. This includes upselling to new and existing clients. Proactively contact existing clients to renew membership, create quotes and follow through on sales process. Help develop recruitment solutions for new and existing clients. Support Marketing department with on-going promotional projects.

Montreal, Canada Area

Put in whatever hours and energy necessary to support sales reps in achieving their monthly quotas. Service and support business clients and offer instruction on new recruiting techniques to clientele. Have been cited and congratulated on multiple occasions for going above and beyond. Key Responsibilities summary: •Primary support for sales reps in achieving their monthly quota's. •Business to buisness client services support, provide recruiting techniques to clientele. •Prepare quotes and legal contracts for clientele and invoiced them upon signing. •Educate clients in online recruitment best practices. •Provide on-site and online training to clients on our products and hiring tools, through WebEx.•Processed performance reports for clients upon request. •Set up all new client accounts and maintain current client accounts in our database. •Create screening questionnaires and post jobs on our site, for clients. •Solutions expert: Understanding customer needs and internal processes to customize account set up and configure recruiter’s desk tops.•Initial and on-going solution implementation. •On-going consulting and training for Enterprise level accounts. •Handle escalated calls. •Testing new products and site releases. Working with helpdesk to resolve site issues. •Support Marketing department with on-going promotional projects. •Recruited, trained and supervised new employee's•Helped company grow 52% year over year!

Montreal, Canada Area

After being initially hired as a Customer Service Representative, I was promoted into the supervisory role of Escalated Assist. In this position I supervised a staff of 50+ CSRs. I was responsible for reporting, coaching, training, escalated issues pertaining to difficult situations, legal issues pertaining to warranty and complex client files. In this role I had the opportunity to take charge of many difficult situations and turn them into a positive experience for our customers. I loved the challenge of taking a dissatisfied client and turning them into a happy and loyal customer. I increased office efficiency and morale shortly after my promotion. I was cited for outstanding performance numerous times by our head office and upper management.This position granted me the opportunity to master my motivational and training skills. It also gave me the opportunity to deal and solve many difficult situations with very different types of customers. It allowed me to hone my multi-tasking and prioritizing abilities. Key Responsibilities summary: •Responded to incoming complaint and compliment letters from customers.•Handled incoming escalated supervisor calls from dissatisfied customers •Provided leadership, support and information to call centre staff•Trained employees on both hardware and software aspects of the job•Prepared hardcopy and email documentation to be sent to CSR’s•Motivated employees in areas of quality call techniques and upselling•Created and analyzed reports dealing with FAQ’s, and supervisor calls•Updated and monitored implementation of new policies and procedures•Identified training needs and objectives•Aided other support staff in achieving goals, namely, monitoring

Montreal, Canada Area

This position gave me the opportunity to develop the ability to work under great pressure and multi-task while always maintaining company goals. It also allowed me to be a team player with great enthusiasm.Key Responsibilities summary: •Handled supervisor calls•Processed and approved warranty issues•Coaching CSR’s in areas of troubleshooting and call control•Payroll•Created and implemented motivating contests for employees•Prepared reports on FAQ’s that would improve future training

Montreal, Canada Area

This opportunity afforded me the chance to master my flexibility and problem solving skills. It also granted me the chance to perfect my ability to provide extraordinary high quality customer service. Was sited for outstanding performance and quickly promoted several timesKey Responsibilities summary:•Assisted customers in set up and programming of office equipment•Troubleshooting technical problems with office equipment over the phone with customers•Selling products and accessories to customers•Call logging•Acted as warranty department for office equipment

Attestation - Pmi Professional Development Units, Comprehensive Project Management Course

This course addresses the fundamental principles of project management, and the tools and techniques at our disposal to help achieve our.

Education record

Social Science