Manage growing team of writers for core Now Platform functionality, ensuring staff can overcome roadblocks and hit deadlines to deliver high-quality content on docs.servicenow.com. Author content and provide UI text content and edits as needed by agile teams. Monitor documentation feedback and champion documentation quality improvement.

Manage growing team of technical writers, including regular performance evaluations and career growth discussions, as well as guidance and review of all writers' deliverables; set expectations and coach staff for successful completion of undefined or high-priority projects as needed.

Manage team of technical writers, including regular performance evaluations and career growth discussions, as well as guidance and review of all writers' deliverables; complete undefined or high-priority projects as needed, such as technical presentations for sales and marketing departments; lead knowledge base redesign and reimplementation of care.icims.com (using Salesforce).

Documented new release features for assigned agile teams, products, and modules; reviewed, edited, and created training materials; created and curated internal and external knowledge base articles; documented iCIMS REST API on developer.icims.com; served as community manager for iCIMS customer care site and answered client questions; led pilot project to launch and curate an internal wiki for iCIMS Labs; worked in conjunction with multiple teams to meet client and partner documentation needs; facilitated cross-departmental transfer of information.

Documented new release features; reviewed, edited, and created training materials; created and curated internal and external knowledge base articles; maintained developer.icims.com; maintained online help system; worked in conjunction with multiple teams to meet client and partner documentation needs; facilitated cross-departmental transfer of information.

Documented new release features; reviewed, edited, and created training materials; created and maintained an online help system; worked in conjunction with multiple teams to meet client and partner documentation needs.

Documented new release features; reviewed, edited, and created training materials; tracked team evaluations and publicized their results; occasionally assisted in responding to Requests for Proposals (RFPs).

Assisted in responding to Requests for Proposals (RFPs); tracked team evaluations; learned Adobe RoboHelp HTML 10.

Worked one-to-one with graduate and undergraduate students on a variety of assignments; managed new student tutors; edited a variety of materials including the HCWE's Self Study Report (presented to its Board of Directors); assisted in daily running of the HCWE; presented at academic conferences.

Solicited, compiled, and edited student materials for an anthology of student work; reviewed and updated teaching/curricular materials for an annual department teachers' guide.

Regularly assisted both undergraduate and graduate students in brainstorming, writing, and revising work for an array of subjects and projects.

Taught technology-integrated sections of the university's required first-year composition courses, College Composition (ENG 111) and Composition & Literature (ENG 112).

Recruited all other members of the editorial team; solicited submissions through campus-wide email advertisements; organized advertisements for and distribution of The Garland across campus; organized a reading for The Garland’s published authors.

Regularly assisted undergraduate students in brainstorming, writing, and revising work for an array of subjects and projects, and gave presentations to classes and on-campus groups about successful peer-editing techniques and the Writing Center’s services,

Performed daily office functions, such as data entry, filing, making copies, opening and sorting mail, and taking inventory of both applicant files and office supplies; prepared promotional materials and mass mailings, often on tight deadlines.

Wrote copy for several products from well-known companies.

Supported GED lessons given at the Caroline Center by tutoring adult women individually in math, grammar, and reading comprehension.