I am a Client Insight Specialist who finds out what your clients truly think about you, your people, your quality of service, and your position in the market. 𝘐 𝘫𝘰𝘪𝘯𝘦𝘥 𝘚𝘪𝘰𝘣𝘩á𝘯 𝘧𝘰𝘳 𝘴𝘦𝘷𝘦𝘳𝘢𝘭 𝘤𝘭𝘪𝘦𝘯𝘵 𝘪𝘯𝘵𝘦𝘳𝘷𝘪𝘦𝘸𝘴 𝘢𝘯𝘥 𝘸𝘢𝘴 𝘪𝘮𝘱𝘳𝘦𝘴𝘴𝘦𝘥 𝘣𝘺 𝘩𝘦𝘳 𝘴𝘵𝘺𝘭𝘦, 𝘸𝘩𝘪𝘤𝘩 𝘤𝘰𝘮𝘣𝘪𝘯𝘦𝘥 𝘨𝘳𝘢𝘷𝘪𝘵𝘢𝘴 𝘸𝘪𝘵𝘩 𝘢 𝘴𝘪𝘯𝘤𝘦𝘳𝘦 𝘢𝘯𝘥 𝘦𝘯𝘨𝘢𝘨𝘪𝘯𝘨 𝘮𝘢𝘯𝘯𝘦𝘳 𝘵𝘩𝘢𝘵 𝘮𝘢𝘥𝘦 𝘤𝘭𝘪𝘦𝘯𝘵𝘴 𝘧𝘦𝘦𝘭 𝘤𝘰𝘮𝘧𝘰𝘳𝘵𝘢𝘣𝘭𝘦 𝘴𝘩𝘢𝘳𝘪𝘯𝘨 𝘧𝘰𝘳𝘵𝘩𝘳𝘪𝘨𝘩𝘵 𝘢𝘯𝘥 𝘷𝘢𝘭𝘶𝘢𝘣𝘭𝘦 𝘧𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘰𝘯 𝘰𝘶𝘳 𝘳𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴𝘩𝘪𝘱𝘴 𝘢𝘯𝘥 𝘴𝘦𝘳𝘷𝘪𝘤𝘦.𝘏𝘦𝘳 𝘪𝘯𝘴𝘪𝘨𝘩𝘵𝘧𝘶𝘭 𝘳𝘦𝘱𝘰𝘳𝘵𝘴 𝘸𝘦𝘳𝘦 𝘪𝘯𝘷𝘢𝘭𝘶𝘢𝘣𝘭𝘦 𝘵𝘰 𝘣𝘰𝘵𝘩 𝘵𝘩𝘦 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘢𝘯𝘥 𝘤𝘭𝘪𝘦𝘯𝘵 𝘵𝘦𝘢𝘮𝘴, 𝘦𝘯𝘢𝘣𝘭𝘪𝘯𝘨 𝘶𝘴 𝘵𝘰 𝘣𝘦𝘵𝘵𝘦𝘳 𝘴𝘦𝘳𝘷𝘦 𝘰𝘶𝘳 𝘤𝘭𝘪𝘦𝘯𝘵𝘴 𝘢𝘯𝘥 𝘳𝘦𝘴𝘱𝘰𝘯𝘥 𝘵𝘰 𝘪𝘯𝘵𝘦𝘭𝘭𝘪𝘨𝘦𝘯𝘤𝘦 𝘸𝘦 𝘸𝘰𝘶𝘭𝘥 𝘯𝘰𝘵 𝘰𝘵𝘩𝘦𝘳𝘸𝘪𝘴𝘦 𝘩𝘢𝘷𝘦 𝘳𝘦𝘤𝘦𝘪𝘷𝘦𝘥.𝘿𝙖𝙫𝙞𝙙 𝘾𝙧𝙪𝙞𝙘𝙠𝙨𝙝𝙖𝙣𝙠, 𝙛𝙤𝙧𝙢𝙚𝙧 𝘾𝙝𝙖𝙞𝙧𝙢𝙖𝙣 𝙤𝙛 𝘿𝙚𝙡𝙤𝙞𝙩𝙩𝙚 𝙐𝙆 𝙖𝙣𝙙 𝘿𝙚𝙡𝙤𝙞𝙩𝙩𝙚 𝙂𝙡𝙤𝙗𝙖𝙡My unique skill is making your clients feel comfortable and secure providing honest, transparent and detailed feedback. A client has described my reports as “game changing and the most interesting and valuable feedback we have ever received.” You can act on this precious feedback to retain and develop your client relationships.An interviewer must be totally non-partisan and unbiased to elicit such intelligence.Key services: - Senior client interviews and business-enhancing client insight reports - Feedback presentations to your executive and delivery teams- Work with your delivery teams to develop an action plan that engages your client, reassures them issues will be addressed and further develops the relationship- Help you to create and / or develop your own Client Insight Programme so that my knowledge is transferred to your business. It's crucial that client insight consulting is cost-effective for your organisation.I have more than 25 years in prestigious global professional services firms (Deloitte and Freshfields) and, subsequently, industry, supporting senior stakeholders in achieving their goals and engaging with Fortune 500 leaders on their behalf across industries as varied as: professional services, financial services, pharmaceuticals & healthcare, TMT, consumer, energy, resources & industrials, and government & public services.If you want game-changing client feedback to grow your business, please get in touch.
Client Insight Consulting
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Client Insight ExpertClient Insight Consulting Jan 2021 - PresentExercising my client insight expertise to find out what my clients’ clients truly think about them, their people, their quality of service, and their position in the market. My unique skill is making the senior leaders that I interview feel comfortable and secure providing honest, transparent and detailed feedback. A client has described my reports as “game changing and the most interesting and valuable feedback we have ever received.” I have extensive experience interviewing Fortune 500 leaders on my clients’ behalf across industries as varied as: professional services, financial services, pharmaceuticals & healthcare, TMT, consumer, energy, resources & industrials, and government & public services.Key delivery: - Senior client interviews and business-enhancing qualitative client insight reports - Feedback presentations to executive and delivery teams- Work with delivery teams to develop an action plan that engages clients, reassures them issues will be addressed and further develops the relationship- Help to create and / or develop Client Insight Programmes so that my knowledge is transferred to my clients’ businesses. It's crucial that client insight consulting is cost-effective for my clients’ organisations.- Cultural and Behavioural change communications.
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Client Relationship Director55/Redefined Jan 2024 - Jun 2024Developed relationships with key clients to understand how 55/R could better serve them, meet their needs and develop 55's business. Championed age diversity and educated clients and markets on the value over-50s are delivering to their businesses through growth and profitability. Helped clients to seize opportunities presented by the ageing global population. -
Client Insight & Relationship Development Director / Transformation Communications ConsultantRobert Walters Jan 2022 - Dec 2022London Area, United KingdomRetained by Robert Walters' recruitment process outsourcing business, Resource Solutions, to work closely with their CEO, MDs, COO, Director of Transformation and Head of Internal Communications I:- Interviewed Resource Solutions’ Fortune 500 clients and delivered invaluable and in-depth client feedback reports to help Resource Solutions develop and retain these precious relationships. The EMEA MD said my reports were “game changing and the most interesting and valuable feedback we have ever received.”- Established a comprehensive Client Insight Programme, with continuous improvement processes, to transfer my knowledge and expertise so that Resource Solutions could continue the invaluable work I'd done after my contracted ended. - Drove the behavioural change communications campaign for Resource Solutions’ global transformation. -
Quality Risk And Security - Strategy & Operations Team: Behavioural Change Lead And Talent LeadDeloitte Jun 2014 - Dec 2020Driving behavioural and cultural change initiatives within the Quality, Risk and Security department and across Deloitte’s business. Also, as the Quality, Risk and Security (QRS) Talent Lead I was responsible for progressing the QRS talent, learning and development agenda, including diversity and wellbeing. Highlights include: - Helped to design the COO sponsored Cyber Security Awareness Programme rolled out across Deloitte EMEA, and designed the partner-specific campaign - Designed and ran a regulatory awareness programme for 1000+ partners to avoid sanctions- Created and ran residential Quality, Risk and Security (QRS) Business Schools for risk professionals across EMEA; - Created QRS competency and behavioural framework and an online portal – myQRScareer: a one-stop-shop with all the development and support resources that the QRS community needs to advance their careers; - Created a mentoring pilot programme for partners on the executive and in the business to mentor young male offenders recently released from prison. -
Senior Relationship Manager For Credit Suisse (Internal Secondment)Deloitte Dec 2012 - May 2014London, United KingdomEnhanced Deloitte's relationship with the bank, contributing to a revenue increase of 50%.
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Head Of Commercialisation For Insight (Thought Leadership Team)Deloitte Nov 2011 - Nov 2012London, United KingdomWorked with the business development, internal communications and PR teams to build the profiles of the research leaders and their teams internally and externally, as well as professionalising the department.
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Client Service Assessment ConsultantDeloitte Jun 2007 - Oct 2011London, United KingdomHelped Deloitte retain and broaden its pre-eminent client relationships, as determined by fees and/or prestige, by interviewing senior executives and providing commercial, strategic written analyses to Deloitte’s Executive on the relationship ‘health’, as well as broader trends across clients and industries. Worked with senior account relationship partners and their teams to enhance client relationships and grow delivery.Interviewed Fortune 500 leaders in: professional services, financial services, pharmaceuticals & healthcare, TMT, consumer, energy, resources & industrials, and government & public services.
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Business Development And Communications Manager: Principal Assistant To ChairmanFreshfields Bruckhaus Deringer Nov 1995 - Apr 2007London, United Kingdom• Liaised with the Chair and Executive to produce integration publications for Freshfields’ merger with Bruckhaus and advised on the development of the new merged marketing intranet. • Designed the internal communications roll-out implementation, consulted with members of the Executive, and contributed to the external communications for Freshfields’ international LLP conversion.• Worked closely with members of the Executive and partners to create client and external publications.• Engaged with C-suite client contacts on behalf of the Chairman.• Assisted Chairman's setting of priorities and allocation of focus and time.• Cascaded senior leadership’s key decisions, monitored reporting and execution.• Managed people and processes for sensitive internal and external issues. Advised Chairman of issues and ‘rumblings’
Siobhán H. Education Details
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Queen'S University, CanadaMaster'S Degree -
Trent University, CanadaBa, Hons
Frequently Asked Questions about Siobhán H.
What company does Siobhán H. work for?
Siobhán H. works for Client Insight Consulting
What is Siobhán H.'s role at the current company?
Siobhán H.'s current role is Client Insight Specialist who establishes what your clients truly think about you and your services, enabling you to retain and expand these invaluable relationships. Former senior Deloitte client insight specialist..
What schools did Siobhán H. attend?
Siobhán H. attended Queen's University, Canada, Trent University, Canada.
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