Siona Ravi Email & Phone Number

Columbia, Sc, Us

Columbia, South Carolina Metropolitan Area

Columbia, South Carolina, United States

• Assisted senior technicians in hardware troubleshooting, including docks, displays, laptops, and peripherals, enhancing customer satisfaction.• Developed expertise in internal processes, such as custom imaging, Service Desk ticket work, and inventory logging, ensuring the smooth operation of IT services.• Optimized hardware inventory management by conducting post-image system setup, BIOS patching, BitLocker Encryption, Defender activation, and routine maintenance, bolstering data security and system integrity.

Columbia, South Carolina, United States

• Used one-on-one coaching and visual presentations to simplify complex algorithmic topics.• Incorporated real-world examples in teaching data elements, data structures, and problem solving.

Columbia, South Carolina Metropolitan Area

• Led the product design process, combining wireframes, user interface design, and database integration to create an Inventory System using HTML, CSS, and JavaScript, resulting in a 40% increase in equipment tracking efficiency.• Demonstrated strong leadership through active participation in project management, IS strategy planning, and rigorous network security audits.• Managed software licenses and updates, followed work orders precisely, and assisted users with applications like RingCentral, VPN setup, and Microsoft 365, ensuring network and security integrity.

Columbia, South Carolina, United States

• Worked with professors on research exploring organizational stereotypes and behavioral patterns among high school students of diverse races, genders, and ethnicities.• Collaboratively analyzed large datasets on high school student behaviors using SQL for data management and Tableau for data visualization, contributing key insights into diversity-related stereotypes and patterns as part of a research team.• Combined efforts with team members to evaluate and report on survey and focus group data, showcasing our joint ability to apply advanced analytics and extract significant insights from detailed research.

Cape Town, Western Cape, South Africa

• Collaborated with development teams to design user-centric website wireframes, actively contributing to wireframing and prototyping efforts that significantly enhanced the overall user experience.• Managed project planning, maintained timelines, and conducted a comprehensive digital audit to address usability issues, reducing the user abandonment rate by 35%.• Played a pivotal role in user research and interviews, ensuring the successful launch of new features by analyzing user feedback and driving user-centered product design.

Bachelors Of Science, Computer Science

Activities and Societies: IT Student Advisory Club - Member International Student Organization - Public Relations Give Dog a Bone.

Ux/Ui Design

Completed a 2-week intensive UX/UI bootcamp on user research, user experience design, UI conventions, wireframing and prototyping.