Si Phan Email & Phone Number

Australia

Melbourne, Victoria, Australia

Responsible for coordinating a cohesive 3-5 year business plan and roadmap to facilitate Business Services Transformation, to optimise capital investment and operations through adoption of common services, and driving growth via market externalisation opportunities.

Melbourne, Victoria, Australia

While maintaining the Customer Master Transformation Lead role, my responsibilities were extended to also lead a significant Strategic KYC Program. The aim is to build common end-to-end digital KYC solutions for the Enterprise to optimise investment, automate and radically streamline operations and improve overall risk control environment.

Melbourne, Australia

A member of the Digital Division ELT and Enterprise Data LT, the primary mission of the role is to lead a multi-campus, cross functional team to strategically embed a single & trusted customer view solution across the enterprise; to better serve customers (individuals and organisations), make it easier for bankers and meet regulatory and responsible banking requirements.

Melbourne Area, Australia

Lead a central Product Services team responsible for the delivery strategy, planning and execution of strategic and BAU Product initiatives across Credit Cards, Personal Lending, Deposits, Payments, Merchant Services, Home Lending, Commercial Lending.Member of ANZ's Vulnerable Customers Working Group - specific focus areas include victims of domestic violence, elderly and financial abuseAchievements:- Developed a super-strong self sustaining leadership team to support multiple product businesses- Successfully managed and executed delivery portfolio c.$50m for Australia Division Product team- Successfully executed Interchange Management programmes across issuing and acquiring businesses in response to RBA reforms, delivering $30m p.a. benefits- Shaped the strategic priorities for Product Services department and - Defined the strategic priorities and activities to drive the Product Simplification agenda

Melbourne, Australia

Led the following business functions: Strategic Business Planning, Analytics/Business Performance Reporting, Business Systems Asset Governance, Strategic Business Initiatives, and ANZ EPAL Industry steering forum representativeAchievements:- Established new operating model and structure for department, and transformation roadmaps- Successfully managed and delivered direct expenses cost agenda and middle office reviews- Transformed reporting and insights team by transferring BAU reporting to Chengdu hub whilst uplifting reporting/data quality and developing advanced insights capability onshore - Led strategic review of Business and Corporate customer insights leveraged across the group and initiated delivery to deliver insights capability for customers- Developed and deployed robust business asset management framework and governance model

Melbourne, Australia

Led strategic business planning for Cards and Payments department, including a strategic programme with the aim to exploit business opportunities across AU, NZ and APAC Achievements: - Led the Global Consumer Finance Programme, one of ANZ's key transformation initiatives aimed to maximise global strategic opportunities, delivering $100M+ commercial value and material customer outcomes- Drove investment case/financial analysis for switch programme and lead switch tender for AU division

Melbourne, Australia

Business Technology Partner supporting GMs and business leaders; accountable for Technology delivery, strategic vendor partnerships and aligned strategic / roadmaps across Consumer Finance, Payments, Risk and Fraud domainsAchievements:- Developed and deployed enterprise wide Technology RACI to support new operating model- Established e2e value chain capability assessments across customer and banker lifecycle- Identified and negotiated significant enterprise level commercial deal and contract cost saving opportunities for fraud detection solution

Melbourne, Australia

Led Global Cards and Decision Systems application delivery teams supporting 20 countries across APAC. Team size peaked at 300+ across 5 campuses (170 at steady state) due to significant demand to integrate RBS acquired countries and embedding a global cards platform.Between May2009 - July2010, Performed role as Senior Manager, Product Management and Design. Led a design team responsible for the integrity and design of system solutions to meet business objectives and customer outcomes.Achievements:- Team delivered 400+ changes annually- Defined and embedded best-in-class global platform operating model- Successfully transitioned 80+ roles offshore without impacting team engagement- Successfully migrated and integrated RBS Indonesia, Singapore and Taiwan businesses

Melbourne, Australia

Led programme strategy and planning for multiple high priority projects, including Indonesia migration and RBS Integration.Achievements:- Core member of the RBS M&A due diligence team, delivered cost/benefits analysis and e2e value chain capability assessments for Consumer Finance businesses across Asia/Middle East

Melbourne, Australia

Define technology solutions to maximum customer value and commercial benefits for Cards and Payments businessesAchievements:- Successfully identified and business case to progress enterprise-wide cards platform, and personally identified business bankable benefits of $95M for Metro bank Cards in Philippines, Indonesia Panin Cards and NZ NBNZ

Melbourne, Sydney, Singapore, Hk, Italy

Performed various roles over 4 year period including: Technology Project Manager, Business Relationship Manager, Application Team Manager, Project Consultant, Business Analyst, SME, Project lead.Citibank provided significant international experience opportunities and exposure to diverse business models and market variationAchievements:- Successfully delivering complex migration projects including, Italy Diners, Sweden PIL instalment loans, Australia Diners- Successfully implemented Hong Kong loyalty enhancements to deliver cross product revenue opportunities and improved customer value propositions- Implemented key projects for Citibank Australia including third-party to in-house loyalty migration, introduction of a novel BP credit card proposition, Integrated customer campaign solutions and a number of TRIAD strategy enhancements.

Melbourne, Australia

Part owner of a professional services company, responsible for overall business strategy and direction, financial review and client management / sales.

Melbourne, Sydney

Performed various delivery/client facing support roles including: business consultant, business analyst, project lead, test management and test analyst. Key Assignments:- Project completed 2003 - Westpac Australasian Cards: Conversion of FBS platform to VisionPLUS / TRIAD7- Project completed 2002 - ANZ TRIAD 6.02 New Zealand Rollback project, and Australia Project- Project completed 2000 - ANZ VisionPLUS Cards Project New Zealand- Project completed 2000 - Colonial State Bank, Compliance Release and GST- Project completed 1999 - Anacomp EPG fees and ANZ TRIAD 5 installation

Digital Business Transformation Executive Program

Bachelor Of Behavioural Science (Honours)

Activities and Societies: Honours year focused on the study of Motor Neuron Disease and related research.

Education record

Activities and Societies: 12 week leadership, coaching and mentoring programme designed to help long-term unemployed develop.

Education record

Activities and Societies: ANZ Talent Programme. Human Centred Design Thinking. Business Leaders (Mgt. of Self). Business Leaders (Mgt..