• Lead requirements gathering through interviews, workshops, and document analysis.• Model processes and implement system enhancements.• Conduct feasibility and impact analyses to drive business improvements.• Create technical documentation and develop project plans.• Monitor project progress, participate in user acceptance testing, and ensure high-quality solutions.• Serve as a liaison between ICT and business units to align and deliver project objectives.• Design and implement change management strategies, provide training, and address resistance.• Track issues, drive adoption initiatives, and optimize change effectiveness.• Manage contracts, support ICT sales and reseller programs, and develop new ICT solutions.

• Developed and implemented the ICT governance framework and strategy.• Managed compliance with AGSA and internal audits.• Directed ICT and business projects, overseeing key initiatives from start to finish.• Implemented MPLS and VOIP solutions, handling procurement and deployment.• Provided ICT reports to the Risk and Audit Committee and reviewed ICT policies for effectiveness.• Authored the business continuity plan and knowledge management strategy.• Delivered presentations to the board on ICT governance and policies.

• Led the development and maintenance of NMISA's IT strategic plan and Governance Framework.• Oversaw IT policy reviews and implementations.• Managed IT risks and mitigation strategies.• Directed reviews of major IT projects, business plans, and budgets.• Evaluated audit reports and ensured implementation of recommendations.• Guided the successful ERP system implementation for enhanced efficiency.• Contributed to NMISA's ICT strategy and provided input to the Exco.• Supervised the adoption of the Cobit 5 ICT framework.

• Managed projects to generate alternative revenue streams.• Oversaw digitization and e-learning projects, including MyPedia and maths franchise development.• Led project delivery, including scope development and budget management.• Directed a multidisciplinary team of developers, digital specialists, and content creators.• Coordinated with local and offshore IT teams.• Facilitated workshops and provided executive updates.• Successfully implemented MyPedia across 100 schools, enhancing educational access.• Crafted detailed scopes of work (SOW) for eLearning content creation.

• Directed ICT budgets, ensuring effective resource allocation.• Analyzed business needs and delivered ICT solutions to enhance system performance.• Maintained ICT systems and infrastructure for operational continuity and data integrity.• Drafted tenders, RFQs, and RFPs, and developed ICT policies for board approval.• Led ICT transformation projects to elevate ICT from support to a strategic role.• Managed ICT risk, security, business continuity, and disaster recovery.• Provided strategic advice to senior management and the board.• Secured board approval for ICT policies and initiated supercomputer procurement.• Crafted the 2017 ICT Annual Operational Plan (AOP).

• Led strategic ICT projects for Ekurhuleni Metro Municipality.• Delivered projects cost-effectively across various municipal departments.• Managed systems development projects using Agile methodology within the Microsoft Cloud CRM space.• Streamlined the business registration process with a Microsoft CRM project.

• Directed projects using Prince2 methodology, ensuring alignment with scope, goals, and budgets.• Defined project parameters with stakeholders, managed risks, and oversaw progress.• Drafted Work Breakdown Structures (WBS), managed scope changes, and coordinated with consultants.• Led project teams, promoted continuous improvement, and achieved project objectives.• Facilitated registration of 500,000 waste pickers and implemented a card e-wallet system.• Collaborated with SAWPA for member registration and supported contact centre telephony implementation.

• Provided guidance on self-help schemes for rural co-operatives.• Offered IT and systems advisory to small businesses.• Organized successful fundraising for the Isilimela Foundation.

• Reported to the Financial Director and Head of Information Systems, leading key technology change projects.• Oversaw IT infrastructure and unified communications strategies, including video conferencing and VOIP.• Conducted vendor assessments for content management systems.• Managed Windows XP to Windows 2007 migration.• Developed and secured Executive approval for IT infrastructure and outsourcing strategies.• Rolled out video conferencing solutions and managed the desktop migration project.

• Oversaw IT operations and led technology change initiatives aligned with business goals.• Translated business strategies into IT processes to enhance efficiency and competitive advantage.• Managed IT/IS operations, ensuring robust infrastructure and compliance with risk management protocols.• Directed business continuity and disaster recovery planning.• Led and motivated an IS and IT team, fostering a high-performance culture.• Managed relationships with IT/IS suppliers and Service Level Agreements (SLAs).• Controlled the IT/IS department budget and executed an IT strategy for system stabilization.• Achieved a 50% reduction in IT maintenance costs through a hardware refresh project.• Established a 96-seat Order-to-Cash call center IT platform, boosting net sales by 25%.• Introduced a SAP change control process, cutting monthly change requests by 60%.• Improved network performance from 70% to 98% with an MPLS VPN.• Increased end-user satisfaction from 51% to 75% and saved 5% of the budget over four years.

• Led key projects at BP South Africa, coordinating teams and subcontractors for timely delivery.• Developed project documentation, governance processes, and facilitated international integration.• Directed the implementation of a truck delivery routing system.• Managed a UK-based team for a global business application.

• Managed IT project delivery for Old Mutual’s various business divisions.• Oversaw resource allocation, budgeting, and compliance with service level agreements. • Implemented project management tools and frameworks.• Ensured efficient project execution and financial management.

• Led business and technology projects, aligning them with strategic goals. • Directed project planning, scoping, and execution.• Oversaw graduate training and development. • Managed procurement processes and allocated responsibilities.• Contributed to the adoption of PRINCE 2 methodology and successful project delivery.

• Managed the implementation of forecourt technology and POS systems in retail settings.• Configured hardware, provided training, and supported convenience store operations.• Conducted market analysis to boost store profitability.• Developed a loyalty card system, driving significant turnover growth and user registrations.