 Strongly skilled and experienced in Desktop Support Engineer & Remote Lead for 8 Year (presently) of experience in providing comprehensive technical support to end-users in financial, customer service, and professional recruitment industries. Able to handle work in a high-pressure environment while completing services on or before deadlines. Coordinating and performing work under general direction from their IT manager, in-line with Process and policies. Create incident tickets and own the problem through closure for those incidents that can be resolved without assistance.  Assist in performing monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of IT related issues. Manages third-party vendors that provide IT Service Desk & Network, Infrastructure, Phone, other Hardware related support.  Develop consistent operational reporting against standards and establish Service Level Agreement (SLA) management approach.  Skilled in HTML, Citrix, RDP, SCCM, BMC Remedy tool, E-Helpline and so on.WORK EXPERIENCEWipro InfoTech PVT LTD.