Strongly skilled and experienced in Desktop Support Engineer & Remote Lead for 8 Year (presently) of experience in providing comprehensive technical support to end-users in financial, customer service, and professional recruitment industries. Able to handle work in a high-pressure environment while completing services on or before deadlines. Coordinating and performing work under general direction from their IT manager, in-line with Process and policies. Create incident tickets and own the problem through closure for those incidents that can be resolved without assistance. Assist in performing monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of IT related issues. Manages third-party vendors that provide IT Service Desk & Network, Infrastructure, Phone, other Hardware related support. Develop consistent operational reporting against standards and establish Service Level Agreement (SLA) management approach. Skilled in HTML, Citrix, RDP, SCCM, BMC Remedy tool, E-Helpline and so on.WORK EXPERIENCEWipro InfoTech PVT LTD.
Siraj Khan Education Details
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Computer Science
Frequently Asked Questions about Siraj Khan
What company does Siraj Khan work for?
Siraj Khan works for Wipro
What is Siraj Khan's role at the current company?
Siraj Khan's current role is Sla Manager Data center.
What schools did Siraj Khan attend?
Siraj Khan attended Visvesvaraya Technological University.
Who are Siraj Khan's colleagues?
Siraj Khan's colleagues are Phanindra Prasanna Aspari, Sabari Nathan Gs, Prakash Singh, Akuluti Gowthami, Jakeer Basha, Satya Chintala, Prasanna Bile.
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Siraj Khan
Managed Services Top Talent Fy-23 | Infrastructure Engineer | Websphere Application Server | Vyatta Firewall Management | Master Data Management(Mdm) @Persistent Systemstalks About #Linux #Docker #Kubernetes #DevopsNagpur -
Siraj Khan
Future Entrepreneur L Growing Together I Empowering Talents I Analytics I Digitizing I Ex Labournet L Ex Team Lease I Human Resources Professional I People MangementMumbai -
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Siraj Khan
South Delhi -
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