Siraj Sayed Email & Phone Number

Riyadh, Saudi Arabia

Al Khobar, Eastern, Saudi Arabia

 Operations Management of Certification & Training Business, Revenue Forecasting, Service Delivery Control Key accounts audit planning and Management. Wide experience in Operations and Training Business with great understanding of IRCA rules. Scheduling & Execution of audits for Quality Management Systems, Health & Safety Management Systems, Environmental Management Systems, Saudi Aramco Schedule D (CSSP), Schedule Q, Procurement, Construction, Design and several other ISO… Show more  Operations Management of Certification & Training Business, Revenue Forecasting, Service Delivery Control Key accounts audit planning and Management. Wide experience in Operations and Training Business with great understanding of IRCA rules. Scheduling & Execution of audits for Quality Management Systems, Health & Safety Management Systems, Environmental Management Systems, Saudi Aramco Schedule D (CSSP), Schedule Q, Procurement, Construction, Design and several other ISO standards & Training programs Awareness, Internal Auditor & Lead Auditor Courses for ISO 9001, ISO 14001, 45001, ISO 50001, ISO 55001, ISO 27001, ISO 22301 etc. Monitoring of certification approval process and control of certificates issuance Supervising around 170 courses per year which includes Lead Auditor, Internal Auditor, Foundation Courses. Handling volume of more than 1500 delegates per year. P&L management, cost control and maintaining profit/revenue ratio Supervises overall audit and auditor management.  Ensure realization of operations strategy in line with instruction from GM. Monitoring of Operational Performance Auditors/Trainers development & performance management Suggest and monitor improvement actions for operational matters for audits and trainings. Significant Achievements during 2022: 21% growth in year-on-year Revenue results 46% growth in year-on-year training revenue results Highest ever delegate occupancy ratio achieved in IRCA training courses 22% growth in Operating Profit against given budget 20% increase in Transaction Volume 90% NPS (Net Promoter Score) Show less

Al Khobar, Eastern, Saudi Arabia

 Lead the payment collection process and ensure minimal outstanding on clients Scheduling and operations control of auditors and trainers Making Logistic arrangements for Auditors and Trainers Meeting the Revenue target assigned  Ensure all the necessary arrangement for the trainings are made on time Create and maintain relationships to clients and strategic accountsTo perform any other tasks as instructed by the GM BA

Al Khobar, Eastern, Saudi Arabia

 Preparing and dispatching the invoices to clients.  Lead the payment collection process and ensure minimal outstanding on clients. Scheduling the audits and training for the auditors and trainers Making Logistic arrangements for Auditors and Trainers Submitting the training and audit packs to hub office.  Ensure all the necessary arrangement for the trainings are made on time. Create and maintain relationships to clients and strategic accounts To perform any… Show more  Preparing and dispatching the invoices to clients.  Lead the payment collection process and ensure minimal outstanding on clients. Scheduling the audits and training for the auditors and trainers Making Logistic arrangements for Auditors and Trainers Submitting the training and audit packs to hub office.  Ensure all the necessary arrangement for the trainings are made on time. Create and maintain relationships to clients and strategic accounts To perform any other tasks as instructed by the GM BA and other superiors Show less

Mumbai, Maharashtra, India

 Looking after the accounts held by the Resident customers for savings/current accounts, Fixed deposits etc. Registering the query and complaints of the customers through all the available channels and providing timely response with accurate solutions to customers. Raising the complaints to internal departments & branches Pan India to have the customer Issue resolved. Coordination with several department and branches and resolving the issues of the customers. Handling the… Show more  Looking after the accounts held by the Resident customers for savings/current accounts, Fixed deposits etc. Registering the query and complaints of the customers through all the available channels and providing timely response with accurate solutions to customers. Raising the complaints to internal departments & branches Pan India to have the customer Issue resolved. Coordination with several department and branches and resolving the issues of the customers. Handling the emails marked to Bank email id for retail liabilities (request/query/complaint) by the customers.  Handling different channels (service/customer feedback/privilege/secure/Letters/Siebel Handling the cases (E-mail marked to Nodal Officer/RBI/B.O Etc Following/coordinating with the branches/internal departments for resolving the customer issues. Replying to the customers once the issue is resolved. Show less

Mumbai, Maharashtra, India

 Working in Customer Correspondence Unit (CCU). The Customer Correspondence Unit (CCU) is a part of Service Quality Team. Looking after the accounts held by the Resident customers for savings/current accounts, Fixed deposits etc. Coordination with several department and branches and resolving the issues of the customers. Handling the emails marked to Bank email id for retail liabilities (request/query/complaint)by the customers.  Handling different channels (service/customer… Show more  Working in Customer Correspondence Unit (CCU). The Customer Correspondence Unit (CCU) is a part of Service Quality Team. Looking after the accounts held by the Resident customers for savings/current accounts, Fixed deposits etc. Coordination with several department and branches and resolving the issues of the customers. Handling the emails marked to Bank email id for retail liabilities (request/query/complaint)by the customers.  Handling different channels (service/customer feedback/privilege/secure/Letters/Siebel. Handling the cases (E-mail marked to Nodal Officer/RBI/B.O Etc Following /co-ordinating with the branches/internal departments for resolving the customer issues. Replying to the customers once the issue is resolved. Show less

Mumbai, Maharashtra, India

 Worked with Cross Sell Team. Cross Sell Team was a part of Retail Assets.  Cross selling the RA Products to the existing customers and generating business from them. Following up with the internal department for the Loans Disbursement (leads). Handling the escalations & doing the initial verification Helping customers to get the disbursement. Resolve the disputes efficiently & quickly.