Sirajuddin Shaikh Email and Phone Number
A passionate and self-motivated individual with over several years of experience in the Customer Service Industry. My expertise includes:Business Process Officer ExperienceWorking with US Pension Retirement Services business for Teachers Insurance Annuity Assurance.Responsible for dealing with client funds in an open market. Investing and withdrawal of retirement funds. Analyzing current and past financial performance and identifying trends. Managing customer profiles & Posting contribution of Institutional and Individual Pension plans. Monitoring workflow at regular intervals and assigning the task. Imparting process training to new recruits. Preparing daily MIS reports and monthly presentations. Coordinating with the US team regarding new updates & queries. Assisting team leader and manager in monthly reports. Ensuring requisite follow-ups are done to resolve customer complaints. Conducted 100% Quality Check for the process.Hospitality Industry Experience,Guest Relations/Relationship Management Skills & Training Delivery Strategies, Business Development Activities for Revenue Optimization, Client Relationship Building on multiple platforms. Working under pressure with strong decision-making skills coupled with high levels of adaptability to any situation. Strong analytical problem solving & organizational abilities combined with a flexible & detail-oriented attitude help me achieve the desired results.
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Senior Process AssociateTata Consultancy Services Mar 2018 - PresentMumbai, Maharashtra, India• Worked on Client based systems which include EXP AG, OMNI, Legacy, and Siebel. • Handling calls with US clients on weekly basis to solve accumulated queries from the TCS end. • Ensuring requisite follow-ups are done to resolve customer complaints. • Mentoring new recruits in the team for performance enhancement. • Identifying any process gaps and suggesting process improvements. • QA- Engage with key stakeholder groups in operations to identify errors and rectify them, identifying Risks related to various transactions and resolving them. • Working on Risk control operations by identifying irregularities in everyday transactions and reporting and resolving them on daily basis. • Making sure that a company’s data management protocols are in compliance with regulatory standards. • Assisting colleagues in performing daily tasks. -
AssociateWipro Limited Mar 2017 - Mar 2018Mumbai, Maharashtra, India -
Guest Service OfficerGrand Hyatt Mumbai Feb 2015 - Oct 2016Mumbai Area, India•,,Promptly assists customers with any request. •,,Record guest request and complaints and promptly forwards request to the relevant department •,,Follows up that requests are handled in a timely manner and up to customer’s satisfaction using the Triton system. •,,Tracks all dispatched requests and provide accurate data on this to relevant department heads. •,,Takes restaurant reservations as required and logs these according to set standard through the restaurant reservation system. •,,Reconfirms and changes flights as requested from guests •,,Feeds the guest questionnaire in the software available, complies the report and distributes to superior within the 1st week of the new month. -
Front Office AssistantWestin Hotels & Resorts May 2013 - Nov 2014Mumbai Area, India•,,Promptly assists customers with any request.•,,Record guest request and complaints and promptly forwards request tothe relevant department and service express attendants in FCS software.•,,Follows up that requests are handled in a timely manner and up tocustomer’s satisfaction using the FCS system.•,,Tracks all dispatched requests and provide accurate data on this torelevant department heads.•,,Takes restaurant reservations as required and logs these according toset standard through the restaurant reservation system.•,,Reconfirms and changes flights as requested from guests•,,Takes Room Service orders and provides suggestions while trying to upsell and places the order in Micros.•,,Communicate any special orders to the kitchen.•,,Feeds the guest questionnaire in the software available, complies thereport and distributes to superior within the 1st week of the new month.•,,Takes charge of the Retail shop to ensure all equipment is in goodworking order at all times -
FresherWestin Hotels & Resorts Nov 2010 - Apr 2011Mumbai, Maharashtra, IndiaI have done my 6-month industrial training in Westin Mumbai garden city
Sirajuddin Shaikh Education Details
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Mumbai UniversityTourism Management
Frequently Asked Questions about Sirajuddin Shaikh
What company does Sirajuddin Shaikh work for?
Sirajuddin Shaikh works for Tata Consultancy Services
What is Sirajuddin Shaikh's role at the current company?
Sirajuddin Shaikh's current role is Senior Business Process Associate at Tata Consultancy Services.
What schools did Sirajuddin Shaikh attend?
Sirajuddin Shaikh attended Mumbai University.
Who are Sirajuddin Shaikh's colleagues?
Sirajuddin Shaikh's colleagues are Vincent Laemmel, Sidhant Mahajan, Pogula Nagamani, Prabhat Chaturvedi, Supe.a Patil, Pavan Kumar Gudepu, Aashna Bhatt.
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Sirajuddin Shaikh
Experienced Working Professional With More Than Eight Years Of Experience In Medical Device Industry And Two Years In Pharmaceuticals.Surat -
Sirajuddin Shaikh
Delhi, India -
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Sirajuddin Shaikh
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Sirajuddin shaikh
Mumbai
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