Product Manager offering over 11 years of experience in the Banking and Fintech industries, with expertise in IVR Genesys Voice Platform, Securities, Back-Office Processing, Financial Institution Contact Center, Retail, and Credit Card servicing. A detail-oriented technology professional with a thorough approach to defining requirements, outlining specifications, deconstructing and planning epics/features/stories, and stakeholder management to bring high-quality products to life for customers. Experience in financial software solutions with solid knowledge of the software development life cycle (SDLC), product management, requirement gathering, workflow documentation, client enhancements, and client conversions. Well-versed in agile methodologies and the scrum framework, which have facilitated teams in delivering high-quality products.