Strategic Leadership: Develop and implement strategic plans for the branch in alignment with company goals.Ensure the branch's activities align with overall company strategy and objectives.Team Management:Recruit, train, and supervise branch staff.Foster a positive work environment and ensure team motivation and engagement.Performance Monitoring:Set performance targets for staff and monitor progress.Conduct regular performance reviews and provide feedbackCustomer Relationship Management:Ensure high levels of customer satisfaction through excellent service.Address and resolve client issues and complaints promptlySales and Revenue Generation:Drive sales targets and revenue growth for the branch.Develop and implement sales strategies and promotional activitiesOperational Efficiency:Oversee daily operations to ensure efficiency and productivity.Implement and monitor operational processes and procedures.Compliance and Risk Management:Ensure branch operations comply with company policies, legal requirements, and industry regulations.Identify and mitigate potential risks.Financial Management:Prepare and manage the branch budget.Monitor financial performance and ensure cost-effective operations.Reporting and Documentation:Prepare and submit regular reports on branch performance to senior management.Maintain accurate records and documentation.Client Consultation:Conduct client consultations to understand their immigration needs.Provide expert advice on immigration processes and options.Market Analysis:Conduct market research to identify opportunities for growth.Stay updated on industry trends and competitor activities.Community Engagement:Represent the company at local events and networking opportunities.Build and maintain relationships with key stakeholders and partners.Training and Development:Identify training needs for staff and organize relevant training programs.Ensure continuous professional development of the team.

 Managing the sales team and ensuring that targets are met in a timely manner. Overseeing the documentation process and ensuring that all required documents are collected and submitted accurately. Coordinating with clients to provide information and assistance with their visa applications. Handling queries and concerns from clients and providing timely resolution. Maintaining a high level of knowledge about visa requirements and procedures for various countries. Providing training and support to the sales and documentation team as needed. Assisting with other duties as assigned, such as handling digital marketing and advertisements for the company. Demonstrating a strong work ethic and maintaining a positive attitude towards work. Maintaining confidentiality and handling sensitive information with care. Staying up-to-date with changes in visa policies and procedures. Reviewing and verifying the accuracy of documentation before submission. Assessing clients' eligibility for visas and providing advice and guidance on the best options. Keeping accurate records and documentation for all client interactions and visa applications. Developing and maintaining strong relationships with clients to encourage repeat business and referrals. Assisting with the development of marketing and sales strategies to promote the company's visa services. Participating in industry events and networking opportunities to expand the company's presence in the market. Providing support to clients during the post-submission stage, including following up on the status of their applications. Developing and implementing processes to streamline the visa application process and improve efficiency. Collaborating with other team members to identify and resolve issues that may arise during the visa application process.

 Develop and execute effective sales strategies for selling services offered by Shine.com to achieve revenue and growth targets. Identify and approach potential clients, including employers and recruitment agencies, to promote Shine.com services and secure new business accounts. Build and maintain strong relationships with existing clients to ensure customer satisfaction, repeat business, and upsell opportunities. Conduct market research to understand industry trends, competitor offerings, and customer needs to tailor sales pitches and improve service positioning. Prepare and deliver compelling sales presentations that showcase the benefits of using Shine.com services and effectively address client requirements. Maintain a deep understanding of Shine.com's products and services, being able to explain their features and benefits to potential clients accurately. Negotiate contract terms and pricing with clients while maintaining a win-win approach for both the client and the company. Generate regular sales reports, analyze data, and provide insights to the sales manager regarding performance and market trends. Collaborate with the sales team, marketing, and other departments to ensure a coordinated and efficient approach to customer acquisition and retention. Assist in training new sales team members, providing them with the necessary knowledge and skills to succeed in their roles. Work diligently to achieve and exceed monthly, quarterly, and annual sales targets set by the sales manager and the organization.

 Targeting and developing business opportunities by presenting recruitment and branding solutions among Small and Medium enterprises, Consultant & clients. Sales by providing optimal solutions to address customer needs. Effectively leveraged on product and target segment knowledge. Managing new client acquisitions by employing various prospecting approaches including cold calling, referrals and barge-ins Initiate negotiations to arrive at the optimal mix of product and pricing Providing customized services and designing customized products by mapping the client’s requirements to the product deliverables Helped client’s to increase their people productivity by designing & conducting product training programmes for their recruitment teams. Coordinated with front as well as back end and provided operational support to deliver services in a timely fashion and product delivery

 Use to receive calls across the globe and to resolve the queries of the customers related to their orders. Coordinating with the team leader and Assistant Manager, in order to convert the inbound call into sales. Responsible for sales and operation. Coordination, MIS Reports, presenting sales figures and MTD reports to entire team in order to improve team’s target.  Taking team hurdles, in order to know the area of opportunity for the team and to provide them the solution in terms of rebuttals. Ensuring that all the reporting timelines are maintained. Maintaining rapport with the corporate team in order to generate the maximum revenue for the company.