Sir Daniel Diaz Email & Phone Number

Calabarzon, Philippines

• Ensuring the correct operation and recovery of Infor SunSystems software and Sapphire softwaresystems via the telephone and online.
• Troubleshooting implementation issues.
• Proactively identifying and assessing risk.
• Analyzing data and generally offering help and guidance.
• Provide alternate solutions where technical constraints impede the business process.
• Producing and maintaining customer specific documentation.

• Handles L1 and L2 Support Cases for Client Reported Issues. Activities would usually involve data gathering, investigation, testing and troubleshooting up to resolution and making sure all necessary information are.
• Coordinates with Technical/Application Consultants, Internal Teams and Business Partners. for escalation and collaboration work on cases that will require further checking/investigation to fix a bug or issue with the.
• Handle Day-to-Day Process, from technical to functional support and inquiries.
• Assists clients in regards to their usage and maintenance of Infor SunSystems and PA Companion Applications that is within support scope.
• Documentation of all necessary details, communication and actions done on a case and knowledge database entries for eference in case resolution in the future.

NCR - National Capital Region, Philippines

• Primary Contact person for Project System Development and Support (VistraPH and Vistra International).
• Handles the coordination of Change Requests and specific Application Development for the Philippine Business Unit and Users.
• Work hand and hand with the Project Managers and is responsible for the gathering and relaying status of requests to the user/s or business unit counterparts.
• Monitors status and completion of pending/on-going items for development and as well new business requirements.
• Handles the documentation/Preparation of the documents that may pertain to any changes delivered and additional items that will be up for queue on development.
• Involved in all testing phases for every project being delivered to the Business Unit/Users.

Makati

• Primarily responsible for handling SAP ERP related issues and application support for internal clients, specifically in modules: FICO, SD and a little bit of MM.
• End user training and assistance for transactions/programs already being used for their daily work.
• Intermediary between users/clients and the programmers(SAP ABAP) to achieve the requested changes or modifications in some standard codes or custom programs being utilized by specific departments supported..
• Handles the creation/maintenance of documentation required (Functional Specs and How-To’s) for new SAP based reports/program developments and modifications.
• Works hand-in-hand with the programmers from start to end of SAP report/program development/modification, testing, bug fixes and end user implementation.
• Ensures that business processes are properly documented and standards are followed by the supported departments.

• IT Operations New Associate - Batch Monitoring Associate)Accenture PhilippinesMay 2012 to September 2013Duties and Responsibilities:
• Perform Batch Job Monitoring on different Platforms that the Project is supporting (Unix, Oracle, Windows Scheduled and Mainframe Batch Jobs)
• Timely reporting for Batch Job results and issues to stakeholders
• Application Server Performance and Disk Size Monitoring
• Maintains Process Documentation for the team
• Perform Knowledge Transfer to new Resources