Managing operations for the business office of CCAP Boulder County

Provider Specialist II managing business relationships in the CCAP Provider Network. Duties include fiscal agreements, rate adjustments, manual accounting for billing, communication, training, and special projects for the County, State, and Federal level CCAP program.

ERYT 500 hr Yoga Teacher and Trainer at Climbing Collective in Longmont Colorado. 200 and 300 hr Yoga Teacher Trainings, Workshops, and classes. Vinyasa, Nidra, Yin, Restorative, and Kundalini

Owner, Writer, and Web Content Creator for www.lifecyclesyoga.comProofreader/Editor for Foreign Language into English contract projectsBlog Writer, Yoga Workshop Creator/Leader, and Yoga Instructor for Shri StudiosProfessional astrologer providing natal chart readings, horoscoping and astrology articles.

• Transitioned from Provider Relations Manager role to expand skills and industry experience in November 2012• Provided weekly, monthly, quarterly, and annual reports as an exclusive account data manager and analyst for 30 top clients • Managed business support relationships with 20 exclusive client-owned childcare centers to provide budget reporting and usage analysis • Managed relationships with 3 outside vendors to retrieve FTP data and upload into SQL manually creating 200 client data monthly reports• Team expert for UK and Ireland P11d analysis and reporting (Imputed Income reports)

• Promoted from Provider Relations Specialist role in November 2009• Developed and managed relationships with 250 childcare providers and 5 key corporate accounts• Co-Created and implemented a nationwide Provider Scorecard measuring specific Key Performance Indicators for 200 high volume providers• Negotiated provider contracts for 250 providers including 5 key corporate accounts to implement fiscally responsible provider rates and new terms driving provider costs and liability down 30%• Attended 12 provider conferences managing the conference booth, participating in round table discussions, and key note subject matter expert • Supervised 1-2 Provider Relations Specialists

• Determined and implemented appropriate solutions for maintenance requests, client complaints, and billing issues• Negotiated fiscally responsible provider rates for providers requesting rate adjustments• Obtained and maintained all required documentation from providers to keep accurate and complete contract records • Developed positive relationships with company’s network of contracted providers within assigned region through ongoing communication, training and providing of feedback from client employees• Worked with the Provider Relations Manager in assigned region to develop and maintain strategic partnerships with key corporate providers and their franchised locations to ensure the highest quality care at the lowest possible price• Maintained accurate, detailed and complete record of activities related to the ongoing communication with providers

• Work Options Group acquired by Bright Horizons and was promoted to Provider Relations Specialist in August 2008• Educated clients on Backup care program/policies and assist with registration• Contacted providers to check care availability and schedule appropriate care

Developed professional customer relationships to ensure timely, accurate communication, Prepared and processed standard endorsements and manuscript templates per customer requests , Summarized policy renewals aligning with current underwriting guidelines, Underwrote and quoted accounts with total insurable values of $2.5 - $10 Million, Published training manual to maintain quality of underwriting processes for new employees

Distributed Memorandum of Coverage and Renewal Correspondence to appropriate team members, Reviewed and processed incoming customer correspondence; Endorsements, Cancellations, Quotes, Managed Premium Finance information and process Loss Runs for producers

While obtaining my second bachelor's degree in German at UNC, I worked as a Seamstress at Nu-Way Cleaners. Handled incoming alterations and project orders, Sewed and altered customer clothing per their specified requests, Coordinated daily workflow with employees to ensure a timely completion

Bought and maintained inventory control levels for four national restaurant chains, Negotiated and maintained supplier contracts for sufficient product pricing, Provided excellent customer service with distribution center and suppliers