Dimitrios Sirgiannis Email & Phone Number

Greece

Greece

• ITSCM process planning.• Supervising in house and outsourcing infrastructure teams• Team talent development • Preparation of technical offers and evaluating propositions for large accounts.• Preparation of necessary KPI reports for serviced customers• Project planning on technical projects (on Time, Scope and Budget).• Specializing on digital transformation projects.• Provide second and third level technical support.

Athens, Attiki, Greece

• Supervising internal technical team of 5 technicians as well as outsourcing units.• Incorporate strategies to cover new IT needs. Plan and allocate Department’s annual budget • Directing the selection and installation of ICT resources and the provision of user training.• Technical consultant of the team with hands on when necessary.• Directing ICT operations and setting priorities between system developments, maintenance and operations.• Overseeing the security of ICT systems and ISO procedures.• Submitted reports to senior management to aid in business decision-making and planning.• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Athens, Attiki, Greece

• Preparing technical offers and evaluating propositions for large accounts.• Preparation of necessary KPI reports for serviced customers• Coordinating technical projects (on Time, Scope and Budget).• Specializing on digital transformation and cloud migrations projects.• Provide second and third level technical support.• Supervising a technical team of three technicians.

Athens, Greece

• Maintaining services availability KPI's within agreed annual limits.• ITSCM process planning.• Delivering services to internal and external users.• IT project Management (on Time, Scope and Budget).• Departmental Budget Allocation.• Technical Customer service Administration.• Supervising internal technical team of 6 technicians as well as outsourcing units.• Technical consultant of the team with hands on when necessary.• Facilitated completion of deliveries and verified all documentation to ensure quality.• Coordinated new hire recruitment, training and development.• Managed third party contracts to ensure delivery of required services.

Athens

-Implementing sstrategies necessary to ensure the confidentiality, integrity, and availability information - Communicating risk to senior administration- Creating and maintaining enforceable policies and supporting processes- Ensuring compliance with regulatory requirements.

Athens

• Design and implementing the Azure and o365 migration of local infrastructure, Achieving award for most innovative datacenter design.• Supervising internal technical team of 6 technicians as well as outsourcing units.• Incorporate strategies to cover new IT needs.• Directing the selection and installation of ICT resources and the provision of user training.• Technical consultant of the team with hands on when necessary.• Directing ICT operations and setting priorities between system developments, maintenance and operations.• Overseeing the security of ICT systems.• Overseeing Department's ISO procedures.• Submitted reports to senior management to aid in business decision-making and planning.• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Athens,Greece

• Technical designs include: Infrastructure for e-crime project of Hellenic Police, IT infrastructure for unified ticketing system in Cyprus stadiums, Domain and file services Migration from windows 2008 server to windows 2012 of "Ethniki Asfalistiki" (3000 users, 500 agents), Migration to managed services of Agricultural Bank Of Greece.• Preparing economical offers and evaluating propositions for public and private sector.• Coordinating technical projects (on Time, Scope and Budget).• Specialising on consolidation and cloud migrations projects.• Preparing Labs and coordinating technical teams on solution implementations.

Athens, Attiki, Greece

• IT project Management on infrastructure (migration to virtualised environments) and security projects (cost analysis, resource allocation).• Pre sales support (evaluating customer needs and preparing technical and financial proposals).• 2nd and 3rd level support on HP (certified) and Dell technologies (Servers, storage, network solutions).• Conducted on-site demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Menidi, Athens Area

• Redesigned and implemented the new web site’s functionality. Proposing promotional strategies via company’s web site• Migrated 54 stores to an new VPN infrastructure.• Supervising internal technical team of 2 as well as outsourcing units • It ventor management• Creation of Custom MIS reports (Microsoft sql and Microsoft access)• ERP administration (entersoft)• Implementing a new backup strategy• Second and third level technical support.• Security infrastructure redesign • Maintained flexible schedule and responded to after-hours and weekend emergencies.

N.Heraklion, Athens

• Redesigned erp procedures on entersoft erp (files import/export, data flow, web bridges) • Creating Custom MIS reports (Microsoft sql and Microsoft access)• Design and implementing the DR strategy• Supervision of IT Department 4 subordinates• Supervision of external contractors /vendors• Analysing and implementing web sites virtualised infrastructure for both company’s web sites (laredoute.gr , melinamay.gr)• IT project Management (cost analysis,Budget, resource allocation). • Second and third level technical support.• Security infrastructure redesign

Athens, Attiki, Greece

• Supervising of IT department's Customer Support Help Desk (over 2000 contracts for on call, remote or on premise support) • Supervising internal technical team of 3 technicians • Supervision of external contractors /vendors• IT project Management (cost analysis, resource allocation). • Pre sales support (evaluation of customer needs and preparation of proposed solution) • Microsoft Dynamics consulting (Microsoft CRM and Microsoft Navision) .Infrastructure (Microsoft, Virtualisation) consulting.• Ms exchange 2007 administration (120 accounts)• Systems, Network, and DBs Administration (sql 2000 to sql 2008r2).• Internal User support / second and third level customer support (remote and on site)• Sql reporting.

Oinofyta, Central Greece, Greece

• Redesign of the new Computer room in accordance to the proposed iso security standards• ISO preparation of the IT department (9001). Inventory control• Creation of Custom MIS reports • Custom Applications for billing systems, Bridging WMS (mantis) with Accounting software (SEN)• Systems and Network Administration. • User support of 90 users. Database Administrator (sql 2005 and oracle 10g). Sql reporting. • IT project Management

Magoula,Attiki Area

• IT project Management on company's SAP deployment• Supervision of external contractors /vendors• Voip deployment (Cisco Call Manager) for 220 users. • Redesign of the new Computer room in accordance to the minimum iso security standards.• Preparing IT ISO (9001). Inventory control. Technical reports writer.• New technologies evaluation and integration to company's IT Infrastructure. • Systems And Network Administration of 220 users. New infrastructure design including exchange 2003 implementation and migration from NT4 to 2003 domain, ,dns/dhcp, firewalls etc).• Bridging WMS (mantis) with custom accounting software• DBs Administration (sql 2005 and oracle 10g) and Sql report creation. • Implementation of Symantec backup exec for backing up Microsoft operating systems and Tivoli backup for AIX (ERP) system• Implementation of Symantec antivirus corporate edition for internal zone protection and Panda’s gate defender as mail gateway and content filtering• ERP Administration on on AIX p6 series server

Athens, Attiki, Greece

• Corporate VPN support (550 users).• Systems network and DBs administration, • ISO preparation for the IT department. • System Backup administration.• In house user training. • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.• Made recommendations regarding information technology infrastructure overhauls.

Athens, Attiki, Greece

• Systems Web and System Backup administration. • User support (250 users). In house user training. Customer support (telephone and on site) • Statistical reports creation concerning Company's customer support centre activities and effectiveness.• Custom application design on cobol.