Sirinan Promphonmuang Email & Phone Number

Bangkok, Th

Bangkok City, Thailand

- Handled live chats and Social Media interactions.- Achieved high satisfaction rating through proactive resolutions of customerissues in the Thai market.- Maintained customer satisfaction with forward-thinking strategies focused onaddressing customer needs and resolving concerns.- Provided services both in Thai and English.- Assist customers with technical issues, unauthorized payments and accountupdates.

Bangkok, Bangkok City, Thailand

- Provided tech support and manage both teacher's and student's schedules.- Cooperated with other branches to complete all tasks within deadlines.- Engaged with customers to build rapport and loyalty.

- Sorted, opened, and routed incoming correspondence and deliveries tohelp senior leaders respond quickly to business and customer requirements.- Greeted incoming visitors and customers professionally and providedfriendly, knowledgeable assistance.

- Resolved concerns with products or services to help with retention and drivesales.- Helped large volume of customers every day with positive attitude and focuson customer satisfaction.Documented and detailed calls and complaints using call center's CRMdatabase.- Adhered to company policies and scripts to consistently achieve call-timeand quality standards.- Responded to customer calls and emails to answer questions about productsand services.

Bangkok Metropolitan Area, Thailand

- Checked in luggage and confirmed all carry-on items met federalguidelines.- Assisted passengers with check-in and boarding processes, enforcingcompliance with airline policies.- Monitored security and maintained operational protocols.