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Sirish Birru Email & Phone Number

Sr. Systems Engineer @ Verizon | AWS Cloud Architect | IVR | Call Center Technologies at Verizon Wireless
Location: Edison, New Jersey, United States 5 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Verizon Wireless
Role
Sr. Systems Engineer @ Verizon | AWS Cloud Architect | IVR | Call Center Technologies
Location
Edison, New Jersey, United States
Company size
151940 employees

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Sirish Birru is listed as Sr. Systems Engineer @ Verizon | AWS Cloud Architect | IVR | Call Center Technologies at Verizon Wireless, a with 151940 employees, based in Edison, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Sirish Birru.

Sirish Birru previously worked as Sr. Systems Engineer at Verizon Wireless and Sr.Software Engineer American Networks Inc at American Networks Inc. Sirish Birru holds Master Of Business Administration - Mba, Marketing from Strayer University.

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Email format at Verizon Wireless

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Verizon Wireless

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About Sirish Birru

With over a decade of experience, I Sr. System Engineer at Verizon with core competencies in AWS Cloud integrations and site reliability engineering (SRE). My mission is to deliver robust, high-availability solutions that align with our organization's culture of innovation and efficiency. At Verizon, my focus has been on transforming our call center operations, ensuring they are state-of-the-art and capable of meeting evolving business demands.Recently, I've led a significant CRM transformation project for all Verizon call centers, integrating Cisco Call Variables to enhance customer interactions. My role encompasses system maintenance for critical applications and driving high availability designs for Redis and RMQ clusters. have effectively improved our same-day resolution rates, thereby enhancing overall customer satisfaction.

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Verizon Wireless
Verizon Wireless
Sr. Systems Engineer @ Verizon | AWS Cloud Architect | IVR | Call Center Technologies
basking ridge, new jersey, united states
Website
verizon.com
Employees
151940
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5 roles

Sirish Birru work experience

A career timeline built from the work history available for this profile.

Sr. Systems Engineer

Current
Verizon Wireless

From 2016, worked on AWS Cloud to bring all Non Production applications to AWS cloud, and then eventually all eligible Production Servers.SRE responsibility for CTI /Work Hub-UI (Business Critical Application) in AWS and also on Premise Infrastructure .Involved and responsible for Production infrastructure planning, High availability designs for Redis, RMQ clusters. Developed a detailed Call Center CRM transformation for all Call Centers, involved in Cisco- Call Variables integration to support Screen pop and also for downstream systems.Ticket triaging and ticket resolution to improve the same-day resolution rate. CTI / WorkHub / SurveyHub (CRM, application ) : I was responsible for system maintenance, Incident management, Automation (CatchPoint), and Chaos Engineering. Worked with the Load testing team to develop scripts for 40 K reps load , Spike tests .Worked with Network teams, to balance the load across multiple Datacenters (Casino) & Citrix teams.Designed and implemented the IVR/ CTI Events integrations with Call Recording software (Verint) , Block recording (Hybrid CSRs Voice Vs. Chat) Involved Enterprise level DR planning and its implementation of multi regional deployments.Responsible for remediate the Production Security Vulnerabilities (BlackDuck Scans, Fortify, Tenable) .

Apr 2012 - Present

Sr.Software Engineer American Networks Inc

American Networks Inc

New York

Senior Software Engineer, Developed and Supported CTI application and Worked on C#, ASP.NET, MVC3.0 SSIS,SSRS,WCF.

Sep 2008 - Apr 2012

Software Engineer

Eagle Teleconferencing Inc. Ny New York.

Ny New York

Designed and Developed ASP.NET C# applications and Business applications in C and C++. Worked with SSRS & SSIS.

Sep 2007 - Sep 2008

Software Engineer

Eagle Ip

Ny, New York

Designed and Worked on ACD application using MS .NET Technologies.Provided Support to ACD Clients.

Dec 2004 - Sep 2007

Cti Application Developer

Vds Interactive Services Inc.

South Plainfield New Jersey

Designed and developed CTI Modules in C++, VC++ using MFC.and SQL 7.0 ,Classic ASP.

Feb 2002 - Dec 2004
Team & coworkers

Colleagues at Verizon Wireless

Other employees you can reach at verizon.com. View company contacts for 151940 employees →

AL Anish Lakhani Anish Lakhani Colleague at Verizon WirelessNew York City Metropolitan Area, United States View → FF Frank Fenner Iii Frank Fenner Iii Colleague at Verizon WirelessAtlanta, Georgia, United States View → CK Cathy Keelan Cathy Keelan Colleague at Verizon WirelessLa Plata, Maryland, United States View → BW Brian Williams Brian Williams Colleague at Verizon WirelessWashington Dc-Baltimore Area, United States View → BF Bill Foerg Bill Foerg Colleague at Verizon WirelessRoyal Center, Indiana, United States View → NG Neeraj Goyal Neeraj Goyal Colleague at Verizon WirelessDelhi, India View → EC Esther Canales Esther Canales Colleague at Verizon WirelessDallas, Texas, United States View → MA Mohd Akram Mohd Akram Colleague at Verizon WirelessUnited States View → AC Axel Chardon Axel Chardon Colleague at Verizon WirelessNew York, United States View → TS Tom Sager Tom Sager Colleague at Verizon WirelessPortland, Oregon, United States View →
2 education records

Sirish Birru education

FAQ

Frequently asked questions about Sirish Birru

Quick answers generated from the profile data available on this page.

What company does Sirish Birru work for?

Sirish Birru works for Verizon Wireless.

What is Sirish Birru's role at Verizon Wireless?

Sirish Birru is listed as Sr. Systems Engineer @ Verizon | AWS Cloud Architect | IVR | Call Center Technologies at Verizon Wireless.

Where is Sirish Birru based?

Sirish Birru is based in Edison, New Jersey, United States while working with Verizon Wireless.

What companies has Sirish Birru worked for?

Sirish Birru has worked for Verizon Wireless, American Networks Inc, Eagle Teleconferencing Inc. Ny New York., Eagle Ip, and Vds Interactive Services Inc..

Who are Sirish Birru's colleagues at Verizon Wireless?

Sirish Birru's colleagues at Verizon Wireless include Anish Lakhani, Frank Fenner Iii, Cathy Keelan, Brian Williams, and Bill Foerg.

How can I contact Sirish Birru?

You can use AeroLeads to view verified contact signals for Sirish Birru at Verizon Wireless, including work email, phone, and LinkedIn data when available.

What schools did Sirish Birru attend?

Sirish Birru holds Master Of Business Administration - Mba, Marketing from Strayer University.

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