Siri Thorstad Email & Phone Number

Fargo, Nd, Us

Supported cities and counties across the US in their digital transformation, through cloud planning, program engagement, and aligning resources across the greater account team (Specialist, Account Executives, Support and Technical Specialists).

Guided Small/Medium Businesses in their digital transformation through Azure adoption (planning through implementation), by aligning appropriate training resources, collaborating with partners and technical peers.

Fargo, North Dakota Area

Lead online deposit account opening team, establishing a point of contact for new online customers and ensuring all of their questions were answered and needs were met.Promoted company culture initiatives to treat customers like family and approach each day with integrity and positivity.Supervised customer care center staff of thirteen to provide stellar customer serviceTrained new Virtual Bankers on company procedures and policies.Coached Virtual Bankers and Customer Care Representatives to finish daily, weekly and monthly tasks efficiently.Collaborated with supervisory team to address gaps in talent, changes in procedure and training needs.Aided departments across the bank footprint with file maintenance and customer issues.

Fargo, North Dakota Area

Answered incoming calls, chats and processed customer transactions received via Virtual Banking, through an ITM (Interactive Teller Machine) network.Responded to customer inquiries, resolved account questions, and informed customers of related products/services to meet their banking needs while projecting a professional company image.Processed credit card and loan payments, as well as electronic deposits.Efficiently opened new online deposit accounts.

Fargo, North Dakota Area

Provided exemplary customer service by getting to know the customers (their names, work, goals and history with the bank).Explained and promoted bank products to customers as needed and appropriate.Facilitated the opening of new checking and savings accounts, helping the customers choose the products and services that best suit their financial goals.Complied with all banking procedures and regulatory requirements.Maintained accuracy and close attention to detail when receiving credit card and loan payments.Received and paid out funds.Balanced currency, coin and checks daily.

Fargo, North Dakota Area

Controlled labor expenses by closely monitoring business and making in-the-moment scheduling decisions.Maintained a shopkeeper mentality by caring for each guest on a personal level and keeping total-shop awareness while coaching associates to provide the best customer experience.Created the collective store action plan on a weekly and monthly basis by analyzing business, identifying opportunities and communicating to fellow store leaders how to coach associates to drive results.Screened, interviewed, hired and trained the best talent (50+ associates for Holiday 2016).Developed a business-savvy sales team by establishing competitive sales goals, linking metrics to the customer experience and empowering associates to always do what is right for the customer.