Senaqib Mohamad Email & Phone Number

Ipoh, Perak, Malaysia

1. Monitor agents to ensure adherence to attendance and workflow standards.2. Assist in swiftly resolving customer inquiries and issues.3. Organize weekly schedules for optimal manpower across all channels.4. Provide timely training, refreshers for updated product knowledge, and accurate guidance for workflows and inquiries.5. Ensure consistent customer understanding and effective issue resolution by agents.6. Review new and recurring issues with the business unit to minimize customer inconveniences.7. Keep track of the company's reputation through customer feedback to enhance services.8. Interact with agents to support their welfare and look after their well-being at the workplace. 9. Key-in daily reports for the number of cases handled by agents, total cases, and outstanding cases. 10. Liaise with management to inform the agent's development and address any possible work-related concerns.

Ipoh, Perak, Malaysia

1. Monitor agents to ensure adherence to attendance and workflow standards.2. Assist in swiftly resolving customer inquiries and issues.3. Organize weekly schedules for optimal manpower across all channels.4. Provide timely training, refreshers for updated product knowledge, and accurate guidance for workflows and inquiries.5. Ensure consistent customer understanding and effective issue resolution by agents.6. Review new and recurring issues with the business unit to minimize customer inconveniences.7. Keep track of the company's reputation through customer feedback to enhance services.8. Interact with agents to support their welfare and look after their well-being at the workplace. 9. Key-in daily reports for the number of cases handled by agents, total cases, and outstanding cases. 10. Liaise with management to inform the agent's development and address any possible work-related concerns.

Ipoh, Perak, Malaysia

• Responsible for inbound chat, email and call• Handling complaint and enquiries promptly• Key-in and managing data via Salesforce• Provide quick resolution to all enquiries and complaints

Ipoh, Perak, Malaysia

• Responsible for inbound chat, email and call• Handling e-mail in professional manner• Key-in and managing data via Salesforce• Provide quick resolution to all enquiries and complaints

Federal Territory Of Kuala Lumpur, Malaysia

• Assist inbound high volume calls • Churn report and data via Salesforce • Provide quick resolution to CS Agent• Assistant Team Leader at Mesralink PETRONAS

Federal Territory Of Kuala Lumpur, Malaysia

• Responsible for inbound calls• Handling e-mail in professional manner• Key-in and managing data via Salesforce• Provide quick resolution to all enquiries and complaints• Customer Service Executive (CSE) at Mesralink PETRONAS

Petaling Jaya, Selangor, Malaysia

• Run candidate background checks• Search for potential candidates through various platforms• Match candidate backgrounds and skills to temporary, contract and permanent positions• Interview candidate to know more about him/her and explain the job description offered

Bachelor Of Muamalat Administration, Islamic Business Management, 3.29

Activities and Societies: President of Muamalat Administration Club (MuAds)• Communicating with Student Welfare Department (HEP) •.

Accounting, Accounting And Business/Management, 3.13

Activities and Societies: President of Community Service Club• Planning and organizing program throughout the semester • Communicating.