Leigha Mason Email & Phone Number

San Francisco Bay Area

Greater Seattle Area

Greater Seattle Area

Mountlake Terrace, Washington, United States

Bothell, Washington, United States

As a Receptionist, it was my duty to assist clients with their needs and make sure their requests, questions, and concerns were forwarded to the appropriate parties. I was required to answer phones, including our Emergency Line, speak to clients, put in refill requests, take messages, and schedule appointments according to our policy. I also greeted clients when they came in for their appointments, helped new clients to register, updated information for clients who's information changed, updated the system with new pets, roomed clients for their appointments, and also took payment for all services rendered. If an emergency was called in, we would then have to set that paperwork up before they arrived, put the client and their patient on the schedule, reprint the schedule, and alert the doctors and technicians on staff about the nature of said emergency, including species and current symptoms.

Worked with a talented group of artists creating custom costumes per our customers designs. Worked Monday through Friday, to maintain the schedule we set for ourselves and our clients. It involved designing, patterning, cutting, sewing while maintaining daily contact via email or their messenger program of choice with the customer with updates on their commissioned piece. Because these costumes are completely built from scratch, and entirely hand-made, there was consistent back and forth with the client to ensure the fit, style, and result fits their initial ideas. I was personally responsible for maintaining inventory checklists, organizing the items and supplies needed for each individual project, and resupplying through our vendors as needed.

Seattle, Washington, United States

Prepared the business to open by confirming all the files for the day's appointments were pulled and retrieving any that were added overnight, checked the emails, put away files from the previous day, and made sure there was no problems with the schedule (ex: double-bookings, correct time slots & their doctors). I also interacted with customers in person by checking them in, or explaining in detail what was required of them on the on surgery check in paperwork. Answering the phones was a major part of the job, and I would help clients schedule appointments, place a refill request, or even request records of their pet from another vet clinic. Occasionally owners would bring their pets in on emergency, and it required us to think quickly while maintaining a level of calm as not to agitate the owner, their pet, or those in the lobby. As the closing receptionist, I was also responsible for custodial work in the lobby and reception area, as well as retrieving files for appointments for the following day.