Michael Norris Email & Phone Number

United States

United States

Reentry specialist- I enroll students and get them back on track with their goals. Then I advise them through their academic hurdles all the way to graduation.

Schaumburg Il

Identify and contact students who are at risk and ensure that appropriate action is taken to address issues and concerns.Meet regularly with at risk students to monitor progress.Advise students of school policies.Maintain contact with faculty members regarding at risk students.Analyze attrition and take action to improve retention.Prepare annual Retention Plan.Attend regular Academic meetings and report on retention activities.

Elk Grove Village, Il

Managed a team of account managers that provided administrative support and retention strategy for masters programs at a top tier UniversityHired, coached, lead and provided progressive discipline when necessary for my team in a call center atmosphere.Developed and maintained SOPs for internal stakeholdersCreated cross functional relationships with marketing, recruitment and administration to ensure our clients received the product and services promised.Provided budget analysis… Show more Managed a team of account managers that provided administrative support and retention strategy for masters programs at a top tier UniversityHired, coached, lead and provided progressive discipline when necessary for my team in a call center atmosphere.Developed and maintained SOPs for internal stakeholdersCreated cross functional relationships with marketing, recruitment and administration to ensure our clients received the product and services promised.Provided budget analysis to accurately forecast revenue within a 5% variance every term.Improved contact rate with new students by over 20% term over term. Show less

Illinois Downers Grove

Managed a team of 12 retention specialist in call center atmosphere.Hired, coached, lead and provided progressive discipline within my team of 12.Planned, organized and directed retention specialist onboarding in conjunction with the training team to ensure our new hires started strong and confident.Provided quality assurance by reviewing calls and emails to ensure the team was following proper protocol and providing accurate information.Coach Student Advisors on developing and… Show more Managed a team of 12 retention specialist in call center atmosphere.Hired, coached, lead and provided progressive discipline within my team of 12.Planned, organized and directed retention specialist onboarding in conjunction with the training team to ensure our new hires started strong and confident.Provided quality assurance by reviewing calls and emails to ensure the team was following proper protocol and providing accurate information.Coach Student Advisors on developing and delivering developmental presentations.Managed a corporate relationship and provided student progress updates and analysis to employee progress in our programs. Show less

Manage the Student Advising Quality Assurance Team.Manage the interview and training committees.Created and developed a new training manual.Created training sessions – onsite and offsiteDeveloped SOP manuals for Student Advising Department using the ISO 9000 format.Monitor Training Inbox and maintain assessment documentation of issues.Schedule and manage ongoing training for student advising.Monitor new advisor staff progress for first six weeks of… Show more Manage the Student Advising Quality Assurance Team.Manage the interview and training committees.Created and developed a new training manual.Created training sessions – onsite and offsiteDeveloped SOP manuals for Student Advising Department using the ISO 9000 format.Monitor Training Inbox and maintain assessment documentation of issues.Schedule and manage ongoing training for student advising.Monitor new advisor staff progress for first six weeks of employment.Plan, organize, and direct student advisor training. Address training issues with all Student Advisors.Graduated from the Leadership Program of the Student Advising Department. Show less

Informed students on course and document requirements for online degree programs. Administration of Student Success Plans for students on probation, or in need of additional support. Administration of advising services including evaluation of transcripts, incomplete grades, Satisfactory Academic Progress, and overall degree progress. Advised at-risk students with life or other circumstances to ensure online course attendance. Counseled students on… Show more Informed students on course and document requirements for online degree programs. Administration of Student Success Plans for students on probation, or in need of additional support. Administration of advising services including evaluation of transcripts, incomplete grades, Satisfactory Academic Progress, and overall degree progress. Advised at-risk students with life or other circumstances to ensure online course attendance. Counseled students on course/program content in degree program of study. Show less

Master, Education; Leadership Of Educational

Bachelors, Science And Business Administration; Management