Siru Talvitie Email & Phone Number

I started a position as Customer Service Specialist at Oomi Energia through Eilakaisla recruitment company.

Sofia City, Bulgaria

• In my position I solved customer’s queries efficiently, while maintaining a friendly and personal service, achieving and often exceeding my goals and targets.• I was partially in charge of on-the-job training of new agents across the Nordic Team.• I had additional training to to handle escalations from colleagues, addressing promotional and bonus inquiries related to country-specific regulations and licenses. My responsibilities included providing accurate resolutions and assisting colleagues within my expertise.• As a proactive team player, I facilitated smooth information flow within my team and coordinated across departments to maintain the high level of attention and efficiency expected by our customers.

Bulgaria

• I was part of an international team that reviewed and moderated online video content, taking actions to approve, disapprove or escalate the content and ensuring that it complies with the guidelines established by the client.• I developed a good eye for detail, carefully reviewing hundreds of visual and audio content daily. I had a solid understanding of client moderation rules and my knowledge of pop culture and social media trends were integral in analyzing the content and providing the correct resolution.

Pori, Satakunta, Finland

• Our goal at Heidi's Bier Bar was always ensuring our guests’ happiness and safety, by serving quality drinks responsibly, monitoring guest behavior, and going the extra mile to make their night special with us.• Together with colleagues I planned and organized a variety of successful special events, including themed parties, live music nights, and private functions. • I contributed to the company's social media presence by creating visually appealing and entertaining content for Instagram and TikTok accounts, fostering engagement and connection with our audience. • Serving unique drinks in a surprising way and keeping our customers entertained with an occasional Heidi's dance was my pride and joy!

Pori, Satakunta, Finland

• As a waitress in an authentic italian style pizzeria, I consistently delivered excellent customer service by providing personalized recommendations and ensuring a positive dining experience for our guests.• My ability to perform well under pressure was evident in my capacity to handle multiple tasks efficiently, take and serve orders promptly, while still maintaining a high level of service during peak hours.• Another important part of the role was maintaining a clean and welcoming environment, adhering to hygiene standards and contributing to the overall ambiance of the restaurant.

Pori, Satakunta, Finland

• My internship at Visit Pori Tourist Information was part of my university studies and in total the internship lasted about 7 months. (In between the office was closed due to COVID-19).• At the tourism office front desk I was mainly in charge of advising tourists and locals on various matters such as finding accommodation and interesting sights, selling souvenirs and taking inventory of products as well as booking and planning guided tours for clients. This required me to cooperate closely with guides and local businesses. • I was responsible for the online orders of products and updated the information on a weekly basis using the Johku system. I also partially managed Visit Pori's social media accounts, where I created informative content and answered our customers' queries in real time.

Kauhajoki, South Ostrobothnia, Finland

• I gained valuable retail experience during a summer position at Jysk. This included working at the register, assisting customers on the sales floor to find suitable furniture options, and organizing inventory in the warehouse. This role allowed me to develop a diverse skill set and a strong work ethic in a customer-focused environment.

Kauhajoki, South Ostrobothnia, Finland

• I had the pleasure of working in the warm atmosphere of a small-town café, where I learned the basics of crafting specialty coffees and serving delectable cakes, snacks and lunch on weekdays. In addition to always maintaining a clean and inviting environment, I prioritized customer service, creating a warm and welcoming experience for guests.• Keeping track of the reservations in our space, I set up the menus for any occasion, according to our customers' wishes, making their event memorable and tasty.