🚩Growth Facilitator 🚩Omni-Channel Strategy 🚩Digital Transformation & Turnaround 🚩Financial Sustainability 🚩Keynote Speaker & Motivational Coach➤ Verifiable track record of providing leadership and operational direction for all business operations.➤ Driven by a passion for increasing revenue, embracing digital, delivering operational efficiencies, and improving customer & employee experience - I offer direction to companies' operational, business growth and revenue-generating strategies. ➤ Instrumental role in setting the Retail strategic direction and driving overall business performance. By continually developing industry insights, I have always ensured that robust plans are in place to drive business growth, profitability and continued the development of the store network, online B2C sales and customer experience proposition. ➤ Through omnichannel sales, I delivered a linked and accessible proposition for our customers and ensured that the shopping environment and customer experience align with the overarching vision.➤ Driven continuous improvement, provided the highest level of quality, improving process efficiency, and recommending strategic, measurable, and sustainable solutions to accelerate growth. ➤ Razor-sharp focus on maximising the revenues, reducing processing times, managing budgets, and exercising cost control - I have accurately forecasted financials and delivered committed Revenue, Margin and Cash Flow.➤ Delivering business objectives through the highest standards of customer experience, stakeholder management, cost-effective resource management, maximising revenue, profitability, and growth of the businesses, I have always strived to engrain global best practices and continuous improvements.𝗦𝗘𝗟𝗘𝗖𝗧𝗘𝗗 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦:✔ Led the development of an award-winning omnichannel strategy that doubled online sales and number of customers in 22 months. Increased online sales by 40% without cannibalising physical shop sales. Online sales increased by four times what they were in the past ten years, just growing their total sales share from <10% to 40%. ✔ Delivered customer service through a differentiated service proposition and introduction of selling specialists to all shops. Created new learner journeys for all staff and instilled minimum service standards that improved the NPS score.✔ Created a new Target Operating Model with full employee engagement, changed the roles of 21k shop staff with tangible efficiency and NPS improvements.✔ Chairman, Director and Trustee in the not-for-profit sector.