Test Case Development: Assisted in creating comprehensive test cases and scripts based on software requirements to ensure thorough testing coverage.Test Data Management: Helped in generating and managing test data necessary for accurate and effective testing.Test Environment Setup: Set up and configured testing environments to simulate real-world conditions for thorough evaluation.Manual Testing: Executed manual tests to identify defects and issues, documenting and reporting findings for resolution.Defect Reporting: Logged and tracked defects, working closely with development teams to verify fixes and ensure issues are resolved.Test Result Analysis: Analyzed test results, identified patterns or recurring issues, and reported findings to aid in improving software quality.Documentation: Maintained detailed testing documentation and records to support test activities and provide a clear audit trail.Collaboration: Collaborated with development teams to identify, address, and resolve software issues efficiently.

Provides support to production environmentCommunicate effectively regarding support related activitiesEnsure tickets are work flowed, according to the standard processes and procedures and policiesAssist business units(users) with regards to call logging of incidents and requestDocument standard operating proceduresAbility to work in a complex and matrix team environment: Experience working in a team oriented, collaborative environmentEnsure the service level agreement to the customer is achievedIndividual accountable for managing own time, tasks and output Application mapping onboarding (Cherwell to Snow)Old Mutual server provisioning – Alignment between Cherwell, Mountain BreezeOld Mutual server decommission - Alignment between Cherwell, Mountain BreezeNew Configuration Items Creation in Cherwell to ensure that Incident and problem management is resolved

Ensure that Alfabet/UCMDB/HPSM Processes align by following up on the applications enquiries, data quality for applications, I&O Applications data completeness, Applications health assessment, I&O application Server linking. System mapping in UCMDBUpdating Nedbank Managed Attributes as per assignment groupsAlignment between Cherwell, UCMDB and HPSM for server provisioning and decommissionCreating New Configuration Items in HPSM to ensure that Incident and problem management is resolved

First line support by monitoring CA System and resolving calls remotely, Logging incidents.Ensure that the information provided is correct by verifying all information on incidents. Keep business informed through feedback.Evaluate and maintaining all open incidents ensuring that they updated until incident is resolved.Liaise with the Technicians about incidents to be attended.Monitoring escalation calls, and ticket SLAs and liaising with clients to inform them of their tickets and progress