Sisira Pillai Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Lead and coordinate the development, monitoring, and reporting of management systems to ensure the accuracy of processes and report generation.Contribute to operational efficiency by ensuring efficient operations of business processes, providing, administration support and coordinating reporting.Provide a central liaison point including managing internal and external enquiries.Coordinate integrity and maintenance of data and record management processes to ensure best practices.Assist the organisation in providing timely, accurate management of information and data analysis.Contribute to the provision of the highest standards of customer service to clients at all levels.Assist with the complaint handling and resolution processes.Keep records of customer interactions or transactions, recording details of inquiries. Refer unresolved customer grievances to designated departments for further.

Adelaide, South Australia, Australia

Liaise with stakeholders both internal and external to ensure business and technology alignment.Provide day to day project administrative support services ensuring compliance with SA Health eHealth Governance Framework and Project Management Methodology Framework (PMMF).Provide support at governance forums and meetings, preparation and distribution of agendas, and taking and distribution of meeting minutes.Develop and comprehensively understand the current and forecasted project resourcing requirements.Proactively initiate the processes required to engage the necessary resources for the project.Identify, monitor, and attend to urgent inquiries, ensuring resolution and quality control of responses from the project ensuring conformity to government policies and standards.Collect information for and maintain up to date project documentation including daily project logs, schedule updates, risk and quality documentation and stakeholder plans.Prepare reports and other documents confidentially and efficiently.Distribute and process incoming and outgoing mail for multiple clients following established service level agreements.Provide administrative support in preparing the report, including on-time payment reports, payment performance reports, and documentation.Assist and handle inbound and outbound customer calls via phone, email, and chat.Organise meetings and conferences including arranging venues, catering, sending invitations, and preparing agendas and meeting documentation.Provide reconciliation of accounts and personnel timesheets, procurement of goods and services, administration of budgets and monitoring of expenses.Maintain a high level of service to stakeholders by maintaining effective relationships, providing timely advice and resolutions, and negotiating agreed timeframes for resolution.Demonstrate appropriate behaviors that reflect a commitment to SA Health values and strategic directions.

Muscat, Masqaţ, Oman

Tracks marketing strategy results closely and creates detailed reports with data analysis and other feedback.Conduct market research and analysis to identify opportunities and trends in the industry.Prepare reports and presentations to communicate findings to senior management.Interpret data to identify patterns and insights that inform business decisions.Develop pricing strategies and models to maximize profits.Analyse financial data to assess performance and make recommendations for improvement.

Adelaide, South Australia, Australia

Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operation.Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.Provide actively continuous improvement suggestions and communicate value-added input during meetings.

Adelaide, South Australia, Australia

• Gather, validate, and document business requirements.• Model business processes and identify opportunities for process improvements.• Identify issues, risks, and benefits of existing and proposed solutions and outline business impacts.• Create functional specifications for solutions.• Simplify information and decipher technical jargon so it is easily understood by the whole team.• Support business transition and help towards establishing change.

India

Conduct Software testing and build reports for clients and staff members. Prepare AP & AR documentations. Analyze test results and communicate with respective teams. Collaborate with team members and guide new trainee testers.

Master'S Degree, Information Technology

Professional Year, Information Technology

Activities and Societies: Student of the Month Achievement

Bachelor Of Computer Science And Engineering, Computer Science Engineering