Christopher Sison Email & Phone Number

Rcbc Plaza, Makati City

• Monitors, accept escalations, and help the team with their day to day tasks.• Actively monitors the production environments on a daily basis to avoid or resolve production issues.• Monitors issue management system for incoming request and issues; adheres to SLAs (Service level agreement).• Involved in the day to day support operation, providing technical support to the different clients and trading partners in their electronic data interchange and… Show more • Monitors, accept escalations, and help the team with their day to day tasks.• Actively monitors the production environments on a daily basis to avoid or resolve production issues.• Monitors issue management system for incoming request and issues; adheres to SLAs (Service level agreement).• Involved in the day to day support operation, providing technical support to the different clients and trading partners in their electronic data interchange and transactions.• Reviewing/Reading maps and specifications for error reporting of failed EDI transactions after investigation.• Troubleshooting of alerts, document tracking using different tools like InovisWorks (VAN), BIZ Managers, AI (Active Intelligence), RosettaNet, TLE (Trusted Link Enterprise) and UNIX Interface.• Communicates with end users on issues, scheduled maintenance, etc. and works with internal teams as needed for issue, incident and outage resolution.• Facilitate the incident management process for fastest resolution of incidents. Ensure the incident management process ensures timely, positive updates and communications with users and customers.• Address alerts or issues by working hand in hand with customers and trading partners thru email and phone calls in resolving the tickets.• Develop and document procedures for monitoring, resolving common issues, and other workflows and processes using prescribed technical knowledge base repository.• Able to give satisfactory support during and off US Business Hours Show less

Makati, Philippines