Elena Grassi work email
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Elena Grassi personal email
As Customer Service Supervisor I led a team of 12 Customer Service people, getting experienced in planning and controlling the activities in a very dynamic environment .Used to work under stressing conditions.Strongly problem solving oriented. Focused on Extreme Customer Satisfaction.Excellent operational background focused on assessing organisational strengths to find improvement opportunities.I mainly worked for American multinational companies.Specialties: - Standard Operating Procedure development.- Identification and elimination of non-value added activities.- Master with Chamber of Commerce in Milano for Companies' Internationalisation.
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Finance And Customer Service AssistantSysnet Telematica Mar 2011 - PresentTaking care of customers' sales orders (from receiving to shipping and invoicing) and suppliers (Italy and abroad).Planning and placing orders for production. Stock control and warehouses management.Daily contacts with customers and suppliers. -
Customer Service CoordinatorOrieme Italia Spa Feb 2010 - Jan 2011Temporary job aiming to improve efficiency in sales department. -
Customer Care SupervisorRockwell Automation 2001 - Apr 2009Managed a team of 12 people working with customers placed in Italy and abroad. My group won an award as best and most productive group among the European customer service teams in 2006.Cooperation with Supply Chain Management in Holland to improve service to local customers.Cooperation with business analysts and software experts to replace the operation system (from PRMS / Comet to PeopleSoft). -
Supervisor Order Management / LogisticsRockwell Automation 1994 - 2000Leading a group of 6 people handling customers orders, suppliers, CM and PM databases, pre and post-sales activities. Working in strict cooperation with Logistics Director to improve processes with KPI implementation and performance measurement.
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Order Entry AgentAllen-Bradley Feb 1988 - 1993Customers orders entry. Warehouse handling (delivery notes and loading / unloading warehouse tags). Invoicing. Orders to suppliers and manufactures to re-establish stock levels.CM and PM maintenance. Reports on orders and sales per products types for Managing Director. Daily phone contacts with customers in Italy and abroad and phone contacts with international suppliers. -
Import - Export AgentAccuray Jan 1983 - Jan 1988I managed a small warehouse for spare parts. Import-export operations. Delivery notes and invoicing.Often travelling to Brussels to be updated with general common European rules of the company for the handling of the daily activities. -
Commercial Agent And General Manager AssistantCaravans International Jan 1982 - Jan 1983Contacts with distributors in Italy and sales reporting for General Manager.
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Secretary To Commercial ManagerWorthington Nov 1980 - Dec 1981
Elena Grassi Skills
Elena Grassi Education Details
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S. Pellico - InterpretersEnglish, German -
Liceo Linguistico A. ManzoniEnglish, German
Frequently Asked Questions about Elena Grassi
What company does Elena Grassi work for?
Elena Grassi works for Sysnet Telematica
What is Elena Grassi's role at the current company?
Elena Grassi's current role is Retired.
What is Elena Grassi's email address?
Elena Grassi's email address is gr****@****bero.it
What schools did Elena Grassi attend?
Elena Grassi attended S. Pellico - Interpreters, Liceo Linguistico A. Manzoni.
What skills is Elena Grassi known for?
Elena Grassi has skills like Supply Chain Management, Management, Logistics, Warehousing, Operations Management, Project Planning, Start Ups, Leadership, Problem Solving, Sales Management, Customer Satisfaction, Key Account Management.
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Elena Grassi
Back At Bioinfo In The Translational Cancer Medicine Lab, Dept Of Oncology@Unito/Candiolo Cancer Institute – Fpo IrccsTurin2gmail.com, gmail.com -
Elena Grassi
Greater Milan Metropolitan Area -
Elena Grassi
Dott.Ssa In Psicologia Clinica E Della Riabilitazione. Master In Management Delle Organizzazioni E Gestione Delle Risorse UmaneMilan
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