As Customer Service Supervisor I led a team of 12 Customer Service people, getting experienced in planning and controlling the activities in a very dynamic environment .Used to work under stressing conditions.Strongly problem solving oriented. Focused on Extreme Customer Satisfaction.Excellent operational background focused on assessing organisational strengths to find improvement opportunities.I mainly worked for American multinational companies.Specialties: - Standard Operating Procedure development.- Identification and elimination of non-value added activities.- Master with Chamber of Commerce in Milano for Companies' Internationalisation.
Listed skills include Supply Chain Management, Management, Logistics, Warehousing, and 14 others.