• Managed a team of 20+ including team leaders across key accounts including Expansys, Orange, Samsung, HTC and Parrot across 30 territories in EMEA. • Employed to improve Customer Service/Operational delivery which was reassigned from EU. Increased social review site ratings from 2.0 to 7.8 within 6 months• Responsible for reporting, resource planning, staff performance, coaching and performance initiatives • Integrated new campaigns into the existing departmental scope from implementation to BAU• Developed new process’ to streamline Operations and Service Delivery• Managed the integration of Orange across 7 territories in Europe and Africa• Overseeing Operational activities in order to provide statistical analysis via an Operational Summary to identify areas of improvement.• Provided data and process analysis to calculate the ratio of FTE’s:Operations• Introduced cross/up-selling across the Customer Services Department, achieving £69, 822 within the first month of activityExpansys is a business run by entrepreneur Peter Jones CBE, which has evolved from being a global online Consumer Electronics retailer specialising in smartphones and tablets, to a unique 'end 2 end' solutions provider to technology brands on a global scale. We specialise in e-commerce enablement, sales, logistics/fulfilment and software development. We help business' connect directly with customers globally and are proud to operate world class e-commerce sites and fulfilment services for premium technology brands such as Google, Orange, Samsung, Huawei, HTC and Parrot.

• Consistently exceeded targets as an account manager leading the company into quarterly profitability• Achieved a quarter of a million pounds in orders for the department in my first six months of employment• Effectively utilised skills and prior experience to develop my customer base to record targets in back to back quarters• Introduced new ideology to target high end investors• Responsible for coaching and mentoring a sales team to over achieve set targets• Identifying key indicators within the market to develop the teams knowledge base• Providing specific market data to empower teams to subsequesntly relay to their clients• Invited to attend the Samlerhuset Group Talent program• Tasked to create a Sales Training program for Group upon invitation to the talent programmeThe Samlerhuset Group is one of Europe´s largest coin companies. First established in Norway in 1994, it has expanded into 14 different markets within Europe. Samlerhuset´s key business activity is the direct marketing of coins and commemorative medals, and other related collectibles, to national markets. By working closely together with national mints, central banks and major global event organizers Samlerhuset is able to deliver superior products with a high level of service to the customers. Samlerhuset Group is the largest owner of the World Money Fair in Berlin and also includes Mint of Norway, the former government mint belonging to the central bank. This is the nation´s second oldest company, established in 1686. Mint of Norway strikes the legal tender coins of Norway as well as coins for other nations. The mint has also been entrusted by the Norwegian Nobel Committee to strike the Nobel Peace Prize Medal each year

• Marketing the potential benefits and rewards of land investment to prospective clientèle • Networking and interacting with a diverse array of clientèle to provide investment opportunities• Identifying investment trends of prospective clients, helping diversify their portfolios• Responsible for coaching and performance initiatives• Successfully coaching and mentoring a team to achieve set KPIs• Integrated skill set to marketing activities