🚀 Passionate and Driven IT Professional🚀 Dedicated to Empowering Others and Embracing Continuous LearningWith a background in customer service across education and IT sectors, I excel at helping people and cultivating a collaborative atmosphere. My patience and strong communication skills enable me to connect with individuals and teams from diverse backgrounds, promoting mutual growth and success.🔍 Fascinated by the Tech Community I'm deeply interested in the vast knowledge shared within the tech community. Every project I undertake benefits from the collective wisdom and support available. I'm excited to be an active participant in this vibrant community, always seeking new connections and opportunities.🔥 Core Strengths - Customer Service Excellence - Tier 1 and 2 Troubleshooting - Help Desk Ticketing Systems - Active Directory User Management - Office 365 Administration - Windows Deployment Services - System Administration- Microsoft Intune Admin Centre 💻 Technology Proficiencies: - Networking: LAN, WAN, Wi-Fi, TCP/IP, DHCP, DNS, VLAN - Operating Systems: Windows 10, 11; Server 2016, 2019, 2022; macOS - Desktop Applications: Office 365 (E3, E5, admin portal) - Ticketing Systems: Service-Now, Zoho Desk - Virtualisation: VMware, VirtualBox - Remote Access: Zoom, AnyConnect, Microsoft Teams, TeamViewer- Security: Windows Firewall, Windows Defender📚 Commitment to Learning: In addition to my professional responsibilities, I stay current with emerging technologies through courses, books, blogs, and social media. I firmly believe in the importance of hands-on learning, regularly experimenting in my home lab with VirtualBox VMs. Labbing every day is my mantra for advancing in the tech industry.