It Support Specialist
Current• Configure, install, and maintain hardware in the Head Office and stores.• Provide support via face-to-face, phone, and remote assistance for day-to-day hardware and software-related issues in stores.• Offer daily face-to-face IT support in the Head Office.• Work under extreme pressure, supporting 34 stores across Australia 24x7, 365 days a year.• Deliver reporting services to staff upon request using Microsoft SQL and Phocas.• Demonstrate the ability to work both independently and as part of a team without supervision.• Exercise critical thinking in high-pressure environments.• Set up equipment for video conferences and support meetings.• Manage Active Directory, including creating and managing users and permissions.• Possess hands-on experience in Azure Admin Center, including email creation, license management, and the creation of groups, distribution lists, and shared mailboxes.• Experience in Microsoft Entra, including two-factor authentication configuration.• Perform installation of switches, access points, and routers.• Possess hands-on experience in critical networking troubleshooting.• Resolve hardware and software issues remotely over the phone with clear instructions to users.
