Sithembile Mbele Email & Phone Number

South Africa

Administration and Key Responsibilities:• Ensure RSQQL, Dynamics and other related software and databases are updated• Ensure that all statutory documentation is received from the customer and submitted to HO accounts on time.• Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.• All email address to be added on RMI for customers to receive their monthly invoices.• Ensure on time invoices are provided to the customer on a regular basis.• Follow up on collections and manage location ageing and DSO on an ongoing basis.• Provide assistance in all administration matters as and when requested.• Input, update and maintain information held on the Dynamics CRM database, to optimise knowledge of progress, including current and future opportunities.• Achieve set targets for lead and opportunity generation within existing customer base and from new prospects.• Keeping the status of leads and opportunities (pipeline management), contact details, and activity data, up to date.• Telephone and email communication• Research of existing customer base and new prospects, to identify individuals and associated contact details of required targets• If necessary, organise any customer/prospect planning meetings, as requested by line manager or the client, escalating any feedback to your line manage.• Respond in a timely manner, to enquiries provided, and requests received from customers• Support opportunities being worked on, to ensure a full understanding of what is required.

South Africa

Data capturing: Preparation, compilation, sorting and capturing of data.Reporting: Timely collation and submission of reports.Administration: Adherence to HR, finance, administration and procurement policies and procedures.• Type in data provided directly from customers• Verify data by comparing it to source documents• Update existing data• Sort and organize paperwork after entering data to ensure it is not lost• Record all data in systems as required.• Scanning and uploading files to create digital copies of physical records.• Retrieving information from the filing system when requested.• Maintaining company archives.• Record all Storage onto storage system as required.• Conducting routine verification to ensure integrity of the filing system• Assist supervisor to ensure work completion in a timely, proficient and accurate manner.• Provide high quality customer service.

Johannesburg Metropolitan Area

• Communicate with customers and team members.• Present benefits/ opportunities of the product or service in effectively.• Identify and respond to the customer needs from all demographics, delivering a highquality, professional service to these customers. • Exercise appropriate soft skills when dealing with difficult customers. • Ensure correct listening and probing techniques are used to establish relevantinformation. Effectively communicate with the team leader and team members and/or agents.• Ensure that customers are called, and the resolution is confirmed before queries are closed. • Ensure the progress of every query logged is monitored until resolved. • Performing any tasks as instructed.