Sithembile Simelane Email & Phone Number

Dubai, United Arab Emirates

Operations Department:● Opening team member.● IMG Guest relations is the connection to all the departments (sales department, finance, marketing,human resources, etc) in order to have smooth operations at the park on a daily basis● First point of contact with the guest: greeting, welcoming and explaining the park to the guest.● Ticketing and handling cash, correspond with travel agencies with the discounts that are available tothe guest.● Selling and upselling our products, birthday packages, loyalty programmes, VIP packages as well asmerchandise.● Managing guest relations office, handling guest complaints, organizing and filing all relevant paperworkto different departments and management.● Thorough knowledge of operations systems software (GTS- point of sale) and BOS system, making excelsheet for rosters and leave applications as well as daily deployment of team members.● Working in contact center, answering the phone calls from guests, responding to emails using AVIUS OPTIMUS, updating the feedback forms and doing the surveys on AVIUS ANALYTICS SURVEYS, whichwas handed over to GR by the Business Excellence department.● Handling lost and found section, corresponding with the security department and handing overvaluable products to security at the end of each day.● Working with the Learning and Development department to help train new team members.● Work in the VIP LOUNGE as a host to VIP Guests by taking them on an exclusive tour around the park.● Managing entry and exit activities of every guest in and out the park to better understand the trafficand numbers for our demographic surveys.In-charge and imaging 70 employees, providing training, support, guidance and creating a monthly, weekly and daily roster and deployment.

Johannesburg Area, South Africa

To lead the Premium Brand team to achieve high levels of customer Service in order to build customer loyalty, generate repeat business and maximize sales opportunities Lead by example, promoting the desired culture and behaviors to the store team whilst ensuring that relationships with key stake holders within Jenni Button remain productive Provide training to all Retail team members to build capacity Maintain quality standards and productivity standards in allocated floor area Management of day to day operations Maximize sales and minimize shrinkage through the accurate administration of merchandise, ensuring product is presented and restocked in line with Jenni Button standards Recruit, select, manage and develop people to meet competence requirements Implementation of service strategy / new initiatives To communicate with Head Office at the required level

Doha, Qatar

Manage the cabin and handle diverse customer needs. Conducted pre-flight safety checks, prepared passengers’ cabin and ensured meals and supplies were on board.Conduct pre-flight checks to ascertain the functionality of all emergency equipment, if the oxygen tank had sufficient oxygen and that the fire extinguishers were in order.Supervised other attendants aboard the aircraftAdministered first aid when the need aroseCommunication skills: Answered queries about the flight.Achievements:First aid trainingCompleted the Safety and Emergency Procedures Training.Completed the Dangerous Goods and Service Procedures Course. Graduated top of my class after cabin crew training.Completed the galley management training.Completed the food and beverage training.Passed all my assessments with excellent marks.Recruited most frequent flyers in my class.Trained to operate on:Airbus A320/A321/A319 AircraftsAirbus A330/A340 AircraftsAirbus Boeing 777 Aircrafts