Sithembiso Manqele Email & Phone Number

Durban, Kzn, Za

Durban, Kwazulu-Natal, South Africa

Durban Area, South Africa

Recruiting, training and supervising staffManaging budgetsPlanning menusEnsuring compliance with licensing, hygiene,health and safety regulations & guidelinesPromoting and marketing the businessOverseeing stock levelsOrdering suppliesStaff schedulesHandling customer enquiries and complaintsTaking reservationsProblem solvingPreparing and presenting sales reportsKeeping statistical and financial recordsAssessing and improving profitabilityHandling administration and paperworkLiaising with customers, employees, suppliers, licensing authorities and sales representativesMaking improvements to the running of the business and developing the restaurant.

Dealing with guests over the telephoneTaking and inputting reservationsNegotiating rates in hotelsUpselling and offering a more expensive room to the customerAssisting and advising customers and travel agenciesChecking the availability of accommodation and transportation on the customers desired travel dates.Helping plan travel itineraries Processing payments and sending confirmation details to customersSorting out any issues that may arise with bookings or reservations.Providing support to customers who may need to amend or cancel a reservation.Sort & route incoming emails and calls

Durban Area, South Africa

Keep track of monthly, quarterly and yearly goalsWork with senior management to assess and improve processes and policies Monitor & report on revenue and cash flowUphold & enforce company policies Train current & new employees Address employee complaints or performance issues as needed Schedule shiftsHelp senior management create budgetAddress customer complaints and issuesSchedule regular maintenance and cleaning of the company Meet regularly with senior management to stay informed on company issues